Membership Sales and Engagement Manager

3 weeks ago

Charlottesville, United States The Boar's Head Resort Full time
Job DescriptionJob Description

Responsible for membership sales, membership revenue generation, membership and resort guest engagement and overall satisfaction.

Essential job functions include:

  • Manage all aspects of membership sales from initial interest to contract signing, including updated membership software (currently Club Automation) and distributing welcome information / packets to new members.
  • Manage club membership waitlist.
  • Follow up with new members on a regular basis through their first three months at the club.
  • Create and implement new revenue drivers for club members.
  • Work closely with staff to ensure members are receiving the best in member services.
  • Assist with special events for membership-related functions, including managing registrations, creating BEOs, attending resort BEO meetings, and event set-up.
  • Fulfill member service requests daily including recording members' change of address, email, resignations, category changes, and minor accounting issues.
  • Perform front desk duties as needed to interact with members as they enter and leave the club.
  • Sell and coordinate group sales of Sports Club activities for resort guests.
  • Track engagement of resort guests monthly.


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