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Operation Scheduler

4 months ago

Houston, United States Protos Security, LLC Full time
Company: Off Duty Services

Title: Operations Scheduler

Location: Houston, Texas (in office position)

THE COMPANY

Off Duty Services is a respected security services provider dedicated to ensuring safety and security. Security Services Holdings and its subsidiaries provide technology enables end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, is an emerging leader in the security service sector. Superior management processes combined with the security guard industry's best technology ensures better service and measurable cost savings.

THE POSITION

The Operations Scheduler will be responsible for the delivery of general operations of the scheduling function in our Houston, Texas office, focusing on our California market. This position has been created to ensure effectiveness and excellence in processes and procedures, scheduling, and other systems/programs. In addition, they will manage projects as assigned and serve as a strategic partner in developing progressive solutions.

RESPONSIBILITIES

  • Schedule assignments with existing employees to service customer sites throughout the California market.
  • Manage and schedule multiple assignments effectively based on request and California client.
  • Written communication of assignment details to ODS employee and the customer.
  • Work cohesively with Service and Dispatch for changes in schedules.
  • Prepare reports and spreadsheets detailing upcoming, ongoing and recently completed assignments.
  • Prepare reports and spreadsheets for hours/shifts missed on assignments (time and attendance reporting).
  • Timely and accurate submission of order information to data entry.

  • Cross-train within the Operations Department and other departments.
  • Must demonstrate excellent customer service skills, both written and verbal.
  • Interact with customer and field staff via multiple forms of communication.
  • Performs other related duties as assigned.

REQUIREMENTS

  • Bachelor's degree (B.S.) in Business Administration, or related field or equivalent experience preferred.
  • 7+ years' experience in an operational scheduling or related role.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Proactive and self-motivated with a strong sense of urgency.
  • High level of attention to detail and accuracy.
  • Strong organizational and time management skills.

TRAVEL

< 5% travel expected.

POSITION STATUS

Full-time; Exempt

COMPENSATION

Compensation includes a base salary and the potential for a discretionary, performance-based, year-end bonus. The Company offers a competitive benefits package, including medical, dental, vision, 401(k), a generous PTO package, and company-paid short-term and long-term disability and employee life insurance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status