Call Center Customer Service Rep CSR

22 hours ago

Newark, United States MMC Group Full time
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today Apply to become a part of the MMC Team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements

Training: Monday through Friday 9 am to 5 pm for 3 weeks

After training: Must be able to work between the hours of Monday through Friday 8:30 am to 5:30 pm and Saturday 8:55 am to 2:05 pm.

It is a 40-hour work week; however, you will be expected to work every other Saturday. When you work on Saturday, you will have a day off during the week.

Both criminal background and drug screen must be cleared to start.

Candidates must go through interview process.

RESPONSIBILITIES:
  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned

  • Call Center Customer Service Reps, CSRs

    4 days ago

    Newark, United States MMC Group Full time

    Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive...

  • Call Center Customer Service Reps, CSRs

    23 hours ago

    Newark, United States MMC Group Full time

    Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive...

  • Call Center Customer Service Rep CSR

    4 days ago

    Newark, United States MMC Group Full time

    Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive...

  • Benefit Payment Services

    4 weeks ago

    Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Benefit Payment Services CSR for an opportunity in Newark, DE 19713! Job Details:Job Title: Benefit Payment Services - CSRLocation: Newark, DE 19713Job Type: ContractDuration: 5 months and Possible extensionAnticipated Start Date: Asap Job Description:Benefit Payment Services...

  • Customer Service Rep

    4 weeks ago

    Newark, United States Packaging Corporation of America Full time

    SR CUSTOMER SERVICE REP - NEWARK OH Newark, OH 43055, USA Req #9566 Tuesday, March 26, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas...

  • Call Center Representative

    2 weeks ago

    Newark, United States PeopleShare Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company?  PeopleShare is hiring for entry level Call Center Representatives!This company located in Newark, DE offers its Call Center...

  • Call Center Representative

    6 days ago

    Newark, United States PeopleShare Inc Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company? PeopleShare is hiring for entry level Call Center Representatives! This company located in Newark, DE offers its Call Center...

  • Customer Contact Analytics Associate

    2 weeks ago

    Newark, United States eTeam Inc. Full time

    Job Title: Customer Contact Analytics Associate Duration: 12 Months Hybrid schedule: Newark, NJ - Monday Friday 8am-430pm. Rotate in Newark s General Office 2x/week Job Summary: Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting,...

  • Customer Contact Analytics Associate

    4 days ago

    Newark, United States eTeam Inc. Full time

    Job Title: Customer Contact Analytics Associate Duration: 12 Months Hybrid schedule: Newark, NJ - Monday Friday 8am-430pm. Rotate in Newark s General Office 2x/week Job Summary: Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative...

  • Customer Service Rep

    3 days ago

    Newark, United States Sobieski Full time

    Customer Service Representative Sobieski Services, Inc. in Newark, DE is seeking to hire a Full time Customer Service Representative. Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on!Our Customer Service...

  • Customer Service Rep

    20 hours ago

    Newark, United States Sobieski Full time

    Customer Service Representative Sobieski Services, Inc. in Newark, DE is seeking to hire a Full time Customer Service Representative. Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on!Our Customer Service...

  • Call Center Representative

    4 weeks ago

    Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Newark, DE 19713! Job Details:Job Title: Call Center RepresentativeLocation: Newark, DE 19713Job Type: ContractDuration: 5 months and Possible extensionAnticipated Start Date: Asap Job Description:Benefit Payment Services (BPS)...

  • Customer Service Representative

    1 month ago

    Newark, United States Acro Service Corp Full time

    Job DescriptionThe Claims processors will be answering calls and gathering information. The candidates will be required to process unemployment claims and answer calls about the claims and resolve issues. Primarily call center activities.

  • PeopleShare Inc | Call Center Representative | newark, de

    2 weeks ago

    newark, United States PeopleShare Inc Full time

    Are you looking for a Customer Service role that takes your experience in retail, food services, or other related industries to the next level? Are you looking for an office position where you can find REAL GROWTH within a company? PeopleShare is hiring for entry level Call Center Representatives!This company located in Newark, DE offers its Call Center...

  • Call Center Quality Assurance Specialist

    4 weeks ago

    Newark, United States Adecco Full time

    Adecco is searching for a Call Center Quality Assurance Specialist for a meal subscription company in Newark, NJ. Hybrid to Newark, NJ 2-3 days a week$30/hr - weekly payThrough end of March 2025 with possibility of extensionThis is not a calling position - this will be overseeing the script, making recommendations and ideas. The Quality Assurance Specialist...

  • Call Center Specialist

    2 weeks ago

    Newark, United States Universal Health Services, Inc. Full time

    Responsibilities Rockford Center is searching for a qualified, and experienced Admissions Call Specialist in our Admissions Department. This opportunity has a Monday-Friday schedule, 8a-4:30pm shift! Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral...

  • Customer Service Representative

    4 weeks ago

    Newark, United States Top Stack Full time

    Seeking a Customer Service Representative to handle inbound calls, assist with account inquiries, ensure compliance with guidelines, and maintain accurate records, requiring at least two years of call center experience and strong communication and organizational skills. RESPONSIBILITIES/COMPANY HIGHLIGHTS: Follow standard operating procedures to meet or...

  • Administrative Clerk

    4 days ago

    Newark, United States Integrated Resources, Inc Full time

    Job Description: Actual *** Job Title: Customer Contact Analytics Assoc.Hybrid schedule: Monday Friday 8am-430pm. Rotate in Newark s General Office 2x/weekJob SummaryCustomer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative duties and handled...

  • Administrative Clerk

    4 weeks ago

    Newark, United States Integrated Resources Full time

    Job Description: Actual *** Job Title: Customer Contact Analytics Assoc. Hybrid schedule: Monday - Friday 8am-430pm. Rotate in Newark's General Office 2x/week Job Summary Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative duties and...

  • Administrative Clerk

    20 hours ago

    Newark, United States Integrated Resources, Inc Full time

    Job Description: Actual *** Job Title: Customer Contact Analytics Assoc. Hybrid schedule: Monday Friday 8am-430pm. Rotate in Newark s General Office 2x/week Job Summary Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative...