Call Center Specialist

2 weeks ago

Newark, United States Universal Health Services, Inc. Full time
Responsibilities

Rockford Center is searching for a qualified, and experienced Admissions Call Specialist in our Admissions Department.

This opportunity has a Monday-Friday schedule, 8a-4:30pm shift

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Visit us online:

In this rewarding role, you will provide direct patient care to geriatrics, adults, adolescents and children with psychiatric disorders to ensure the safety and well-being of our patients.

Key Responsibilities include:

  • Complete face sheet and distribute to appropriate physicians/department when necessary, complete admissions procedures, including paperwork completion/distribution and data entry.
  • Respond to incoming crisis calls within three rings. Document all calls on an intake sheet including any clinical information pertinent to the arrival of the client.
  • Document call information into the computer system and process all incoming referrals.
  • Assist to obtain patient signatures on all admissions within a 24-hour time frame.
  • Maintain supplies required for the assessment referral center purposes.
  • Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery.

Benefits for a Call Specialist include:

  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries
  • Tuition Assistance

About Rockford and Universal Health Services (UHS):

One of the nation‘s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World‘s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America‘s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or .


Qualifications

Job Requirements:

  • Education: Bachelor‘s Degree in Mental Health Field or LPN License required. (1) year behavioral health experience preferred. Masters Degree in Mental Health Field or RN License preferred.
  • Experience: One (1) year of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
  • Additional Requirements: CPR certification and Completion of Handle with Care training during orientation process.

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