Call Center Customer Service Reps, CSRs

1 day ago

Newark, United States MMC Group Full time
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today Apply to become a part of the MMC Team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements

🌟 Join Our Dynamic Call Center Team 🌟

Training: Monday - Friday 9 am - 5:30 pm for 3 weeks

Regular Schedule: Monday - Friday 10:15 am - 7:15 pm and every Saturday 7:45 am to 2:15 pm (one day off during the week)

Pay Rates:
  • $16.50 for non-bilingual
  • $17.50 for bilingual

Call Center Job Description:

Are you ready to embark on an exciting career in customer service? We are looking for enthusiastic and dedicated individuals to join our call center team. Our comprehensive training program runs Monday to Friday, 9 am - 5:30 pm for 3 weeks, ensuring you are fully prepared to excel in your role. Once trained, your regular schedule will be Monday to Friday, 10:15 am - 7:15 pm, and every Saturday, 7:45 am - 2:15 pm, with one day off during the week.

💰 Competitive Pay Rates:
  • $16.50 per hour for non-bilingual agents
  • $17.50 per hour for bilingual agents

Don't miss this opportunity to grow your career and make a difference. Apply now and become a valued member of our team

Responsibilities:
  • Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, research/resolve inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • Assist in the walk-in center, tags department, and Vector system, if needed.
  • All other duties as assigned.

Qualifications:
  • The desire to learn and excellent communication skills.
  • Analytical skills to rapidly review and interpret data.
  • Desire to help callers via phone interaction.
  • Keyboard skills with a PC and Windows operating system.
  • Interpersonal skills to respond in a concise and courteous manner

Additional Requirements:

  • Both criminal background and drug screen must be cleared to start.

  • Candidates will interview with the client on site.

  • Customer service experience required; call center experience not required; must be computer literate.

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