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Call Center Sales Representative

4 months ago

Lehi, United States Fat Cats Full time

Call Center Sales Representative

Starting Pay Range: $15-$18 + Commission

Full Time/Part Time: Part Time/Hourly

Benefits: 401k; Holiday Pay; Team Member Perks and Discounts.

We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Call Center Sales Representative. The right person shares FatCats values and is passionate about working together as a team to provide amazing experiences for our guests.

FatCats Mission Statement

We delight and connect people... one film, one game, one experience at a time.

FatCats Values

Humility - We listen first.

Trust - We believe in each other.

Excellence - We get better every day.

Team - We show up for each other.

Stewardship - We lead our part.

Leadership Guiding Principles

* Assuming Positive Intent
* Operating in the Gray
* Giving Others the Benefit of the Doubt
* Loyalty to the Absent
* High Courage, High Consideration
* Respectful in Disagreement
* Building Trust with your Team
* Best Idea Wins

Core Responsibilities:

In-Bound Sales

* Sell birthdays, group, and corporate events through all Company channels to guests who want to host an event at FatCats.
* Mange inbound calls and chats in a timely manner.
* Achieve and maintain mandated company sales standards, processes, and procedures.
* Seize opportunities to upsell products when they arise.
* Utilize FatCats' CRM, Salesforce, to build quotes, communicate with guests, and maintain records.
* Ensure proper Salesforce hygiene is being followed.
* Provide accurate event details to the Centers' Events Operations team.
* Provide outreach and event follow up to capture rebooking.

Required Skills and Qualifications

* Sales experience preferred, but not required.
* CRM experience preferred.
* Professional and personable demeanor.
* Strong organizational and time management skills.
* Detail oriented.
* Align Events Sales team objectives, KPIs, and commitments with company-wide goals, KPIs and OKRs.
* Exhibit high emotional intelligence: active listener, empathetic, self-aware, and calm under pressure.
* Skilled in conflict resolution that achieves positive outcomes.
* Exceptional communication skills.
* Proficient in computer skills with ability to learn new software quickly.
* High School Diploma or GED required.

FatCats Culture

High Performance, High Accountability

* We are proud of our high-performance culture. We challenge our team members to give us their best.
* Our team members actively seek opportunities to contribute beyond their roles.

Communication

* We encourage good communication and do not tolerate unproductive complaints and gossip that undermine our culture.
* We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
* We embrace tough conversations, address and problems with honesty and transparency.

Personal Development

* We actively develop our team members to help them reach their professional and personal goals.
* We strive to promote internally as much as possible and love to see team members find success within our organization.

Individuality

* We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
* We value your time at work as well as at home and promote a balance between the two.

Why FatCats

FatCats is a fun, fast paced entertainment company on the verge of explosive growth. We are incredibly proud of our culture that focuses on the professional and personal growth of our team members in an energetic, positive environment with a highly productive, collaborative, and engaged team. If you're self-motivated, have great guest service skills and are looking for a company that wants to help you grow, then we encourage you to apply for this position

FatCats conducts a background check on all new employees. Final employment decision is contingent on all pre-screening requirements.