Customer Service BDC

3 weeks ago


Los Angeles, United States Sonic Automotive, Inc. Full time

Job Description

The Customer Service BDC / Appointment Setter Associate is responsible for generating services appointments with customers that contact Beverly Hills BMW via the internet. The BDC Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

* Respond to internet inquiries with courtesy, accuracy and professionalism.
* Promptly and accurately enter all customer inquiry data into the CRM.
* Generate services appointments.
* Conduct phone surveys to assess customer preferences and quality of experience.
* Effectively utilize lead management tools.
* Compile all necessary reports, forms and other documentation on a timely basis.
* Cashier
* Perform other job-related duties as assigned.
* Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Salary: $19.00 / hour plus bonuses

(The BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $19.00.)


  • Airport Marina Honda

    1 month ago


    Los Angeles, United States Noarus Investments Inc Full time

    Job DescriptionJob DescriptionPosition Title:   Service BDC Representative Reports to: Fixed Operations Manager/Service Manager FLSA Status: Exempt Position Summary: The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers....


  • Los Angeles, United States Lexus of Woodland Hills Full time

    Overview The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and internet queries. In addition, he or she performs clerical and administrative duties for the Service department. The ideal...


  • Los Angeles, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...

  • Director of Lending

    2 days ago


    Los Angeles, United States Pacific Asian Consortum in Employment (PACE) Full time

    Compensation: $120,000 to $180,000 annual plus excellent benefits * This position is on-site 5 days a week in our DTLA office* ORGANIZATIONAL BACKGROUND PACE is a local community non-profit founded in 1976 to provide job training and placement services for the Asian Pacific Islander communities in Los Angeles. PACE has since expanded into a variety of...

  • Customer Service

    4 days ago


    Los Angeles, United States adolx.com Full time

    * * Customer Service **Customer Service** 1 - 12 of 27 listings Sort by: Newly listed Customer Service April 15, 2021 Stratford Upon Avon (Warwickshire) Customer Service April 3, 2021 Stratford Upon Avon (Warwickshire) Customer Service March 8, 2021 Trung tm ti?c c??i Asiana Plaza v?i 2 chi nhnh n?m t?a l?c trn 2 tr?c ???ng chnh l Phan ??ng L?u - Qu?n Bnh...


  • Los Angeles, United States Solstice Marketing Corporation Full time

    Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to assist our growing consumer base to assist in product inquiries, answering questions, and finalizing the sales...


  • Los Angeles, United States Solstice Marketing Corporation Full time

    Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to assist our growing consumer base to assist in product inquiries, answering questions, and finalizing the sales...


  • Los Angeles, United States Hoxton Circle Full time

    In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims. Role: Director of Customer...


  • Los Angeles, United States Interfacio Ltd Full time

    An experienced senior customer service engineer and team leader with a solid grounding and understanding of audio and electronics is sought by an established global manufacturer to manage all aspects of their customer service department for the Americas, including managing and inspiring a team of three.You will be responsible for delivering day to day...


  • Los Angeles, United States La Brea Cleaners Full time

    We are a reputable dry cleaner business in Mid-Wilshire Los Angele area seeking a highly motivated and customer-focused Salesclerk / Customer Service Representative to join our team. As the first point of contact for our customers, you will play a vital role in ensuring customer satisfaction and maintaining our reputation for quality...


  • Los Angeles, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18878 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Representatives** are committed to this purpose.** Our **Customer Service...


  • Los Angeles, United States American Hearing and Balance Full time

    Job Summary: **Responsibilities**: - Provide information about products and services - Assist customers with orders, returns, and exchanges - Analyze customer needs to recommend products or services - Upsell products to increase revenue - Conduct outbound calls to follow up on customer inquiries - Resolve customer complaints in a professional manner -...


  • Los Angeles, United States Airport Marina Honda Full time

    Job DescriptionJob DescriptionAirport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. The Customer Service Representative is responsible for ensuring customer satisfaction and...


  • Los Angeles, United States Think Tell Junction Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representative at Think Tell JunctionAre you passionate about providing exceptional customer service? Think Tell Junction is looking for a Customer Service Representative to join our team in Los Angeles, CA. As a Customer Service Representative, you will play a crucial role in ensuring our...


  • Los Angeles, United States Superior Thread Rolling Full time

    Job DescriptionJob DescriptionSalary: 17-25.00/hrPOSITION SUMMARY:Incumbent works to broad policies, objectives and guidelines requiring considerable independent judgement and self-motivation. A Customer Service Support is an individual with many responsibilities.  Their core focus is to ensure data entry accuracy and support for the Customer Service...


  • Los Angeles, United States Precision Aviation Group Full time

    Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 850,000-square-feet sales and services facilities in the United States, Canada, Australia, Singapore, Brazil - PAG's 23 locations and customer-focused business model serve aviation customers through Supply Chain...


  • Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude.The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...


  • Los Angeles, United States Precision Aviation Group Full time

    Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 850,000-square-feet sales and services facilities in the United States, Canada, Australia, Singapore, Brazil - PAG's 23 locations and customer-focused business model serve aviation customers through Supply Chain...


  • Los Angeles, United States Hughes Law Group Full time

    Job Description Job Description Salary: $20-$28.19 This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Duties and Responsibilities: Maintaining solid customer relationships...


  • Los Angeles, United States Hughes Law Group Full time

    Job DescriptionJob DescriptionSalary: $20-$28.19This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.Duties and Responsibilities:Maintaining solid customer relationships by...