Director of Customer Service

2 weeks ago


Los Angeles, United States Hoxton Circle Full time

In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims. Role: Director of Customer Service Salary: $170-$180k + discretionary bonus Location:

City of Industry, CA 91745 Must Haves: College degree in related field and at least 5 years experience in wholesale/retail environment Experience in cross functional excellence; working with sales, marketing, claims Experience creating, implementing and tracking a customer service experience Responsibilities · Create and implement customer service program · Develop training program and manage productivity · Work with marketing to gather customer feedback · At least five years of management experience in a wholesale/retail environment is required. Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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