Current jobs related to Agent, SRI Guest Service - Elk - Jackson Rancheria

  • Agent, SRI Guest Service

    1 month ago

    Elk, United States Sacred Rock Inn Full time

    Overview: The SRI Guest Service Agent handles room reservations, check-in and check-out of guests and maintains the highest standards of personalized guest service. Qualifications: Qualifications: Education and/or Experience: High school level education; six months to one year of related experience and/or training, or equivalent combination of education and...

  • Agent, SRI Guest Service

    2 weeks ago

    Elk, United States Sacred Rock Inn Full time

    Overview: Job Objective: The SRI Guest Service Agent handles room reservations, check-in and check-out of guests and maintains the highest standards of personalized guest service. Qualifications: Qualifications: To perform this job successfully, individual must be able to perform each of the essential duties satisfactorily. Requirements listed below are...

  • SRI Guest Services Representative

    3 weeks ago

    Elk, United States Sacred Rock Inn Full time

    Position Overview:The SRI Guest Services Representative is responsible for managing room bookings, facilitating guest check-ins and check-outs, and ensuring the delivery of exceptional personalized service to all guests.Qualifications:Education and Experience: A minimum of a high school diploma; six months to one year of relevant experience and/or training,...

  • SRI Guest Services Representative

    3 weeks ago

    Elk, United States Sacred Rock Inn Full time

    Position Overview:The SRI Guest Services Representative is responsible for managing room bookings, facilitating guest check-ins and check-outs, and ensuring exceptional standards of personalized service for all visitors.Qualifications:Education and Experience: A minimum of a high school diploma; six months to one year of relevant experience and/or training,...

  • SRI Guest Relations Specialist

    3 weeks ago

    Elk, United States Sacred Rock Inn Full time

    Position Overview:The SRI Guest Relations Specialist is responsible for managing room bookings, facilitating guest check-ins and check-outs, and ensuring exceptional levels of personalized service for all guests.Qualifications:Education and Experience: A minimum of a high school diploma; six months to one year of relevant experience and/or training, or a...

  • Guest Service Representative

    2 weeks ago

    Elk, United States Sacred Rock Inn Full time

    Job SummaryThe Guest Service Agent at Sacred Rock Inn is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the highest standards of personalized service.Key ResponsibilitiesMaximize revenue for the hotel by implementing demand-based selling strategies.Stay up-to-date with property descriptions, room...

  • Guest Service Representative

    2 weeks ago

    Elk, California, United States Sacred Rock Inn Full time

    Job SummaryThe Guest Service Agent at Sacred Rock Inn is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the highest standards of personalized service.Key ResponsibilitiesMaximize revenue for the hotel by implementing demand-based selling strategies.Stay up-to-date with property descriptions, room...

  • Guest Service Representative

    1 week ago

    Elk, California, United States Sacred Rock Inn Full time

    Job SummaryThe Guest Service Agent at Sacred Rock Inn is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the highest standards of personalized service.Key ResponsibilitiesMaximize revenue for the hotel by implementing demand-based selling strategies.Stay up-to-date with property descriptions, room...

  • Guest Services Representative

    4 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, responding to their needs and concerns, and ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest...

  • Guest Services Representative

    5 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Guest Services Representative

    3 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Guest Services Representative

    5 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Guest Service Expert

    2 months ago

    Elk Grove, United States Smashburger Full time

    Smashburger - 7701 Laguna Blvd Unit B-4 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize...

  • Guest Services Representative

    5 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Guest Services Representative

    4 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Guest Services Representative

    5 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Guest Services Representative

    5 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Assist...

  • Guest Services Representative

    2 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Guest Services Representative

    4 days ago

    Elk Grove, California, United States ESA Management, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Guest Service Representative

    4 months ago

    Elk River, United States Coborn's Incorporated Full time

    Company Introduction If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods,...

Agent, SRI Guest Service

4 months ago

Elk, United States Jackson Rancheria Full time

Job Objective: The SRI Guest Service Agent handles room reservations, check-in and check-out of guests and maintains the highest standards of personalized guest service.


Qualifications:
To perform this job successfully, individual must be able to perform each of the essential duties satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience: High school level education; six months to one year of related experience and/or training, or equivalent combination of education and experience. The above may be waived in certain circumstances.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondences. Ability to communicate effectively with customers and co-workers.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest and percentages.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Equipment/Computer Expertise: Ability to work with computer software including, but not limited to Epitome, Microsoft Office programs, Online Travel Agency extranets, etc.

 

Pay range: $20.00 - $26.00 per hour

*Includes a gas benefit per shift for qualifying employees


Essential Duties and Responsibilities:
1. Maximizes revenue for hotel by implementing demand based selling strategies.
2. Keeps current with property descriptions, room types, amenities, groups, corporate accounts, rates, as well as packages and promotions.
3. Accepts and processes room reservations, greets, registers, and assigns rooms to incoming guests and checks out departing guests. Keep accurate records of current and future room availability and guest accounts. Verifies charges, collects payments, and makes adjustments and corrections to Guest Folios.
4. Assists guests with area information, restaurant reservations, and special requests.
5. Follows established Front Desk policies and procedures.
6. Exhibits a friendly and courteous attitude to co-workers, guests and vendors at all times.
7. Uses excellent guest relations, telephone, computer, and room sales skills.
8. Brings to the attention of management any extraordinary items that may require follow-up including potential safety hazards, damage to person or property or serious guest issues.
9. Establishes and maintains effective channels of communication with management, guests, and co-workers.
10. Follows cash handling procedures and avoids shortages at all times.
11. Works closely with Housekeeping Department. Notifies Housekeeping of late checkouts, room changes, early check-in, and special requests.
12. Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards and observes common sense rules of safety in all on-the-job activities.
13. Observes hotel standards at all times.
14. Conducts self in a manner reflecting highest standards of the Hotel and encourages others to do the same.
15. Other duties may be assigned as needed.

Supervisory Responsibilities:
A. In the absence of the Inn keeper or General Manager, the SRI Guest Service Agent is empowered to make decision to resolve guests issues, which best reflect the standards of the hotel
B. In assuming the position described in letter A, the SRI Guest Service Agent carries out supervisory responsibilities in accordance with the organization’s policies and applicable law.