Guest Services Representative

3 days ago


Elk Grove, California, United States ESA Management, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their requests and resolving any issues that may arise.
  • Front Desk Operations: Process guest check-ins and check-outs, handle room assignments, and manage guest accounts.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using hotel software and systems.
What We Offer
  • Competitive Pay: $22.73 per hour for Colorado applicants and $26.30 per hour for New York City applicants.
  • Benefits: Medical, dental, and vision insurance, 401(k) savings plan, paid time off, and employee assistance program.
  • Opportunities for Growth: Career advancement opportunities within the company.


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