Guest Service Representative

2 months ago

Elk, United States Sacred Rock Inn Full time
Job Summary

The Guest Service Agent at Sacred Rock Inn is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the highest standards of personalized service.

Key Responsibilities
  • Maximize revenue for the hotel by implementing demand-based selling strategies.
  • Stay up-to-date with property descriptions, room types, amenities, groups, corporate accounts, rates, and packages.
  • Process room reservations, greet, register, and assign rooms to incoming guests and check out departing guests.
  • Assist guests with area information, restaurant reservations, and special requests.
  • Follow established Front Desk policies and procedures.
  • Exhibit a friendly and courteous attitude to co-workers, guests, and vendors at all times.
  • Use excellent guest relations, telephone, computer, and room sales skills.
  • Bring to the attention of management any extraordinary items that may require follow-up.
  • Establish and maintain effective channels of communication with management, guests, and co-workers.
  • Follow cash handling procedures and avoid shortages at all times.
  • Work closely with the Housekeeping Department.
  • Use equipment and materials in a safe and acceptable manner.
  • Observe hotel standards at all times.
  • Conduct self in a manner reflecting the highest standards of the hotel.
Requirements
  • High school level education.
  • Related experience and/or training, or equivalent combination of education and experience.
  • Ability to read and interpret documents.
  • Ability to write routine reports and correspondences.
  • Ability to communicate effectively with customers and co-workers.
  • Ability to calculate figures and amounts.
  • Ability to apply common sense understanding to carry out instructions.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to work with computer software.
Working Conditions

The Guest Service Agent will work in a fast-paced hotel environment, interacting with guests, co-workers, and vendors. The ability to work in a team environment and maintain a positive attitude is essential.

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