Customer Service Senior Representative

2 weeks ago


Memphis, United States ASK Staffing Full time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Senior Representative

Duration: 03 Months

Location: Memphis, TN 38134 (Hybrid)

Pay Rate:$18/Hr. on W2 basis

Job Description:
  • Delivers specific delegated Customer Service tasks assigned by a supervisor.
  • Receives requests by mail, telephone, or in person regarding insurance claims/policies.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
  • Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
  • Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
  • Tasks involve a degree of forward planning and anticipation of needs/issues.
  • Resolves non-routine issues escalated from more junior team members.

Non-Negotiable Skills:
  • Great customer services skills
  • Able to multitask
  • Attention to detail

Schedule Notes:
  • Monday - Friday 8-5pm or 9-6pm CST Training Schedule 8-4 pm EST Hybrid position - 2-3 days onsite and 2-3 days remote Please submit candidates in the Memphis, TN or Lake Mary, FL area only

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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