Customer Service Senior Representative
7 days ago
Job Title- Customer Service Senior Representative
Location- Hybrid (Memphis, TN 38134)
Duration- 03 months contract role
Pay Range- $16 - $18/Hr. On W2
Schedule- Monday - Friday 8-5pm or 9-6pm CST Training Schedule 8-4 pm EST Hybrid position - 2-3 days onsite and 2-3 days remote Please submit candidates in the Memphis, TN
Job Description:
Duties:
- Delivers specific delegated Customer Service tasks assigned by a supervisor.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies.
- Responds to inquiries from policy holders, providers and/or others for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
- Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
- Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues.
- Resolves non-routine issues escalated from more junior team members.
3 Non-Negotiable Skills:
- Great customer services skills
- Able to multitask
- Attention to detail
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.Learn More
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