Senior Customer Service Representative for Policy Support
3 days ago
Job Summary:
We are seeking a highly skilled Senior Customer Service Representative to join our team at Integrated Resources, Inc. This role involves providing exceptional customer service to policyholders, providers, and other stakeholders, ensuring that their needs are met promptly and efficiently.
About the Role:
The successful candidate will be responsible for handling customer inquiries, resolving complex issues, and providing accurate information and support. They will also be required to work closely with other teams to ensure seamless communication and collaboration.
Key Responsibilities:
- Provide excellent customer service to policyholders, providers, and other stakeholders
- Respond to inquiries and resolve complex issues in a timely and efficient manner
- Collaborate with other teams to ensure seamless communication and collaboration
- Perform research and interpret policy provisions to provide accurate information and support
- Resolve non-routine issues escalated from more junior team members
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 3 years of experience in customer service or a related field
- Excellent interpersonal skills and ability to communicate effectively with diverse groups
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to multitask and maintain attention to detail
Benefits:
In addition to a competitive salary, we offer a range of benefits to support your career development and well-being. These include opportunities for professional growth and advancement, comprehensive health insurance, retirement savings plans, and paid time off.
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