Senior Customer Service Representative

5 days ago


Memphis, Tennessee, United States ASK Staffing Full time

About the Role

We are seeking a skilled Senior Customer Service Representative to join our team at ASK Consulting. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to inquiries and concerns.

Key Responsibilities

  • Deliver specific delegated customer service tasks assigned by a supervisor.
  • Receive requests by mail, telephone, or in person regarding insurance claims/policies.
  • Respond to inquiries from policy holders, providers, and others for information and assistance.
  • Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.

Requirements

  • Excellent interpersonal skills and ability to understand and interpret policy provisions.
  • Independent decision-making and problem-solving skills.
  • Able to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.

What We Offer

A competitive salary of $16 - $18/Hr., On W2, with a 3-month contract role. Our hybrid position offers 2-3 days onsite and 2-3 days remote work from Memphis, TN. Training is provided on an 8-4 pm EST schedule. Please submit candidates in the Memphis area.



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