Senior Customer Service Representative
5 days ago
About the Role
We are seeking a skilled Senior Customer Service Representative to join our team at ASK Consulting. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to inquiries and concerns.
Key Responsibilities
- Deliver specific delegated customer service tasks assigned by a supervisor.
- Receive requests by mail, telephone, or in person regarding insurance claims/policies.
- Respond to inquiries from policy holders, providers, and others for information and assistance.
- Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
Requirements
- Excellent interpersonal skills and ability to understand and interpret policy provisions.
- Independent decision-making and problem-solving skills.
- Able to multitask and prioritize tasks effectively.
- Strong attention to detail and organizational skills.
What We Offer
A competitive salary of $16 - $18/Hr., On W2, with a 3-month contract role. Our hybrid position offers 2-3 days onsite and 2-3 days remote work from Memphis, TN. Training is provided on an 8-4 pm EST schedule. Please submit candidates in the Memphis area.
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