Customer Account Representative 1
7 days ago
This position works under general supervision and performs functions related to all areas of credit and collections, including, but not limited to, cash applications, reference checking, credit investigations, and collections.
What can HOLT Group offer you?
- A competitive salary, commensurate with your experience and competencies.
- A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
- A Tuition Reimbursement program to support the pursuit of accredited college courses.
- An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.
Essential Functions:
- Monitors assigned account portfolios, contacts customers for payment information on past due invoices, and documents all collection efforts
- Resolves billing and customer credit issues and investigates historical data
- Identifies high risk accounts and communicates information to management review and collaborates throughout collection process
- Consistently communicates customer service and collection issues to internal business partners in a timely manner
- Verifies customer account information is correct and updates as needed
- Processes credit card payments and requests refunds
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Strong customer service skills
- Knowledge of accounting procedures, with understanding of invoices, statements of account receivables, payables, and various forms of payment remittances
- Must have strong analytical and organization skills
- Excellent communication skills, both written and verbal
- Good judgement and decision making skills
- Ability to listen and understand information and ideas presented, verbally and in writing, and to formulate the appropriate questions to ask
- Ability to work with individuals and groups
- Extensive knowledge of Fair Debt Collections Practices Act
Education and Experience:
- Minimum of one year experience in Consumer or Commercial collections required, three or more years' preferred
- High school diploma or equivalent required, Bachelors' Degree in related field preferred
Supervisory Responsibilities:
- None
Travel:
- Limited travel is to be expected
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Account Representative 1
2 weeks ago
Irving, United States Holt Group Full timeJob Summary: The Customer Account Representative 1 handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service oriented manner. This position works under general...
-
Customer Service Representative
4 weeks ago
Irving, United States Tempo Service Full timeJob DetailsLevel Experienced Job Location Tempo Headquarters Irving - Irving, TX Salary Range $18.00 - $20.00 Hourly Description Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls,...
-
Associate Account Resolution Representative
3 weeks ago
IRVING, United States Wells Fargo & Company Full timeSupport Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems. Apply knowledge when communicating with delinqu Associate, Representative, Customer Experience, Account, Customer Service, Retail, Banking, Skills
-
Associate Account Resolution Representative
2 weeks ago
Irving, United States Wells Fargo & Company Full timeSupport Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems. Apply knowledge when communicating with delinqu Associate, Representative, Customer Experience, Account, Customer Service, Retail, Banking, Skills Learn More
-
Customer Service Representative
3 days ago
Irving, Texas, United States Texas Western Hospitality Group Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Texas Western Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key Responsibilities:* Registers guests into the hotel in a...
-
Entry Level Account Representative
2 weeks ago
Irving, United States USHA Full timeEntry Level Account Representative Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Ready to make a difference?Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been higher!...
-
Associate Account Resolution Representative
3 weeks ago
Irving, United States Wells Fargo Full timeAbout this role: Wells Fargo is seeking an Associate Account Resolution Representative in Consumer Lending for the Auto department. Learn more about the career areas and lines of business at wellsfargojobs.com In this role, you will: * Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of...
-
Commercial Account Representative
1 day ago
Irving, Texas, United States Inovar Packaging Full timeInovar Packaging is seeking a Commercial Account Representative to join our team. This individual will be responsible for developing and maintaining relationships with existing clients, identifying new customers through various methods, and developing strategies for sales growth in an assigned region. The ideal candidate will have excellent communication and...
-
Account Representative Specialist
3 weeks ago
Irving, Texas, United States Crane Worldwide Logistics Full timeAbout the RoleWe are seeking an experienced Account Representative to join our team at Crane Worldwide Logistics. This is a fantastic opportunity for individuals looking to advance their careers in logistics and customer service.Job ResponsibilitiesThe successful candidate will work directly with clients to resolve conflicts and ensure that their issues are...
-
Customer Service Representative
2 months ago
Irving, United States U-Haul Full timeLocation: 2630 W Irving Blvd, Irving, Texas 75061 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Mortgage Servicing Account Representative
2 weeks ago
Irving, Texas, United States Bank of Oklahoma Full timeJob Summary:BOK Financial Corporation, a leading financial services company, has an exciting opportunity for a Mortgage Servicing Account Representative to join their team. This role is responsible for providing exceptional customer service and ensuring timely resolution of mortgage servicing inquiries.About the Role:The ideal candidate will have strong...
-
Accounts Receivable Representative
2 months ago
Irving, United States National Carriers, Inc Full timeJob Description:Apply for customer payments from bank deposits and intercompany payments in the AS400 system.Record payment batches and sales batches in Excel and balance to Accounts Receivable daily.Maintain additional excel spreadsheets detailing specific accounts.Apply debits and credits to invoices as needed.Process adjustments using proper accounting...
-
Customer Experience Representative
4 days ago
Irving, Texas, United States Express Full timeExpress is looking for a skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you'll be responsible for delivering exceptional customer experiences and driving sales growth. Key responsibilities include:Providing personalized service to customers and addressing their needs promptly.Maintaining a clean and...
-
Customer Service Representative
2 weeks ago
Irving, United States Guidewell Full timeJob DescriptionJob SummaryThe Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.Location:Onsite in our San Antonio, Texas office - 19100 Ridgewood Parkway 78259Starting Pay:$18.00 per...
-
Customer Service Representative
4 months ago
Irving, United States GuideWell Full timeJob DescriptionJob Summary The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. Location:Onsite in our Irving, Texas office - 8500 Freeport Parkway, Irving, Texas 75063Starting Pay: $18.00...
-
Account Resolution Specialist
3 weeks ago
Irving, Texas, United States Wells Fargo Full timeJob Summary:We are seeking a highly skilled Account Resolution Specialist to join our team in Irving, Texas. As an Associate Account Resolution Representative, you will play a critical role in supporting customers with delinquent accounts, negotiating repayment terms, and providing exceptional customer service.About the Role:In this position, you will be...
-
Irving, United States ADT Full timeWhat The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by Customer Service, Customer Service Representative, Retention, Customer Experience, Representative, Internet,...
-
Customer Service Monitoring Representative
7 days ago
Irving, United States ADT, Inc. Full timeWe have an exceptional career opportunity for a Hybrid Customer Service Monitoring Representative. An Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarm Customer Service, Monitoring, Representative, Service, Monitor, Customer, Retail
-
Customer Service Monitoring Representative
2 weeks ago
Irving, United States ADT, Inc. Full timeWe have an exceptional career opportunity for a Hybrid Customer Service Monitoring Representative. An Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarm Customer Service, Monitoring, Representative, Service, Monitor, Customer, Retail Learn More
-
Customer Service Representative
19 hours ago
Irving, United States Uline Full timeBilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional...