Account Resolution Specialist

7 days ago


Irving, Texas, United States Wells Fargo Full time
Job Summary:

We are seeking a highly skilled Account Resolution Specialist to join our team in Irving, Texas. As an Associate Account Resolution Representative, you will play a critical role in supporting customers with delinquent accounts, negotiating repayment terms, and providing exceptional customer service.

About the Role:

In this position, you will be responsible for utilizing your knowledge of company products, services, policies, and procedures to effectively communicate with customers and resolve their issues. You will work closely with supervisors and other teams to ensure that customer needs are met and that high-quality service is delivered.

Key Responsibilities:
  • Support customers with delinquent accounts by utilizing negotiation skills and company knowledge to find mutually beneficial solutions
  • Communicate with customers via phone, email, or chat to understand their concerns and provide resolutions
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
  • Work with supervisors to receive direction and guidance on customer interactions and account resolution strategies
Requirements:
  • 6+ months of experience in Account Resolution, customer contact, Customer Service, or Sales environment
  • Strong communication, negotiation, and conflict resolution skills
  • Ability to work effectively in a structured call center environment
  • Intermediate Microsoft Office skills and ability to navigate multiple computer systems
  • Bilingual speaking, reading, and writing proficiency in Spanish/English (desired)
What We Offer:
  • A competitive salary of $55,000 per year, based on location and experience
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and career growth
About Us:

We are Wells Fargo, a leading financial services company committed to helping our customers achieve their financial goals. Our team is dedicated to delivering exceptional customer service, driving business results, and fostering a culture of diversity, equity, and inclusion.



  • Irving, Texas, United States CHRISTUS Health Full time

    Job Summary:The Patient Financial Specialist is responsible for ensuring timely and efficient account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. In this role, you will work in a cooperative team environment to provide value to internal and external customers by collecting and providing patient and payor...


  • Irving, Texas, United States Elite Full time

    Welcome to Elite, where we are seeking a highly skilled Tax Resolution Specialist to join our team. As a key member of our Customer Service department, you will play a critical role in providing exceptional customer service and resolving complex tax-related issues for our borrowers.About the RoleThis is a Hybrid position, requiring one day of in-office work...


  • Irving, Texas, United States INSPYR Solutions Full time

    We are seeking an experienced IT Support Specialist to join our team at INSPYR Solutions. This is a long-term contract position that requires the individual to work onsite in Irving, TX from Monday to Friday.About the RoleThis position involves providing technical support and resolving incidents related to WAN infrastructure. The ideal candidate should have...


  • Irving, Texas, United States BCforward Full time

    About the RoleWe are seeking a highly motivated Accounts Payable and Accounts Receivable Specialist to join our team at BCforward.


  • Irving, Texas, United States JobRialto Full time

    Job Summary:The Patient Financial Representative ensures the efficient resolution and reconciliation of outstanding balances for facility patient accounts. This role involves performing key Revenue Cycle functions to meet facility performance metrics and departmental quality standards.


  • Irving, Texas, United States Christus Health Full time

    At Christus Health, we are seeking a highly skilled Finance Accountant Specialist to join our team.About the RoleThis is a full-time position responsible for preparing general ledger month-end journal entries relevant to their assigned functional accounting team in accordance with Generally Accepted Accounting Principles (GAAP).Key ResponsibilitiesPrepare...


  • Irving, Texas, United States The Hire Solution Full time

    Job Title: Senior Accounting SpecialistLocation: Irving, TexasThe Hire Solution has partnered with a leading construction company based in Irving, Texas, to fill an immediate position for a Senior Accounting Specialist. We are seeking a highly skilled and detail-oriented accounting professional to join our team on a permanent basis.Job Summary:The Senior...


  • Irving, Texas, United States PrideStaff Full time

    Job Title: Accounts Receivable SpecialistCompany Overview: PrideStaff is a national staffing organization that delivers innovative solutions to the challenges employers face every day. Our mission is to consistently provide client experiences focused on what they value most.Compensation: $21-23 per hourJob Description: The Cash Applications Coordinator will...


  • Irving, Texas, United States Builders FirstSource Full time

    Job OverviewWe are Builders FirstSource, America's largest supplier of building materials and value-added components to the professional market. Our organization is committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.Key ResponsibilitiesProvide high-level customer service by resolving...

  • AP Specialist

    7 days ago


    Irving, Texas, United States Builders FirstSource Full time

    We are Builders FirstSource, America's largest supplier of building materials and services to the professional market. With a focus on customer satisfaction, our team is dedicated to delivering exceptional results every day.As an AP Specialist at Builders FirstSource, you will play a critical role in resolving exceptions and escalation issues that enter the...


  • Irving, Texas, United States Godsell & Davis Full time

    Job OverviewWe're looking for a highly skilled Key Account Business Growth Specialist to join our team at Godsell and Davis. As a member of our Business Development team, you will play a critical role in driving revenue growth and expanding our client base.

  • Accounting Expert

    7 days ago


    Irving, Texas, United States Burnetts Staffing Full time

    Job Summary:We are seeking an experienced Accounts Payable Specialist to join our team in Irving, TX. As an Accounts Payable Specialist, you will play a pivotal role in ensuring our financial operations run smoothly.About the Role:You will be responsible for managing vendor payments, expertly matching purchase orders and gathering essential documents like...


  • Irving, Texas, United States GardaWorld Full time

    Company OverviewGardaWorld is the world's largest privately-owned security services company, protecting clients' staff and assets worldwide. We offer diverse work assignments, career advancement opportunities, and a culture of diversity and inclusion.Job SummaryWe are seeking an experienced Account Management Specialist to oversee day-to-day service delivery...


  • Irving, Texas, United States Invited Full time

    Job SummaryWe are seeking a highly skilled Benefits and Compensation Specialist to join our team at Invited, the largest owner and operator of private clubs nationwide. As a key member of our Human Resources department, you will be responsible for the administration of all Health and Welfare and Retirement Programs, including health, dental, vision, STD,...


  • Irving, Texas, United States Christus Health Full time

    About the RoleWe are seeking a highly skilled Senior Procurement Specialist to join our team at Christus Health. As a key member of our procurement team, you will be responsible for providing strategic support to ensure timely and efficient delivery of supplies and equipment.Job SummaryThe Senior Procurement Specialist will provide leadership and guidance to...


  • Irving, Texas, United States PrideStaff Full time

    PrideStaff is seeking a highly skilled Accounts Payable Professional to join our team on a temporary basis.The Temporary AR Data Specialist will be responsible for processing customer invoices and payments. This role requires strong analytical and problem-solving skills, as well as the ability to work accurately and efficiently in a fast-paced environment.As...


  • Irving, Texas, United States Bank of Oklahoma Full time

    Job Summary:BOK Financial Corporation, a leading financial services company, has an exciting opportunity for a Mortgage Servicing Account Representative to join their team. This role is responsible for providing exceptional customer service and ensuring timely resolution of mortgage servicing inquiries.About the Role:The ideal candidate will have strong...


  • Irving, Texas, United States Christus Health Full time

    About the Role: We are seeking a highly skilled and experienced Accountant II to join our team at Christus Health. This is a fantastic opportunity for someone who is passionate about accounting and wants to make a real impact in the healthcare industry. Job Summary: The Accountant II will be responsible for preparing general ledger month-end journal entries,...


  • Irving, Texas, United States PTR Global Full time

    About the RoleWe are seeking a skilled Database Operations Specialist to join our team at PTR Global. As a key member of our database operations team, you will play a crucial role in ensuring the smooth operation of our database systems.Responsibilities:Collaborate in cloud migration projects from on-prem servers to Azure, ensuring seamless transitions with...


  • Irving, Texas, United States TalentBurst, Inc. Full time

    Job DescriptionRole Summary:TalentBurst, Inc. is seeking an experienced Senior Purchasing Specialist to join our team in Irving, TX.About the Position:The successful candidate will provide procurement support for our facilities, ensuring timely and efficient processing of purchase requests.Key Responsibilities:Process purchase orders for assigned...