Account Resolution Specialist
7 days ago
We are seeking a highly skilled Account Resolution Specialist to join our team in Irving, Texas. As an Associate Account Resolution Representative, you will play a critical role in supporting customers with delinquent accounts, negotiating repayment terms, and providing exceptional customer service.
About the Role:In this position, you will be responsible for utilizing your knowledge of company products, services, policies, and procedures to effectively communicate with customers and resolve their issues. You will work closely with supervisors and other teams to ensure that customer needs are met and that high-quality service is delivered.
Key Responsibilities:- Support customers with delinquent accounts by utilizing negotiation skills and company knowledge to find mutually beneficial solutions
- Communicate with customers via phone, email, or chat to understand their concerns and provide resolutions
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
- Work with supervisors to receive direction and guidance on customer interactions and account resolution strategies
- 6+ months of experience in Account Resolution, customer contact, Customer Service, or Sales environment
- Strong communication, negotiation, and conflict resolution skills
- Ability to work effectively in a structured call center environment
- Intermediate Microsoft Office skills and ability to navigate multiple computer systems
- Bilingual speaking, reading, and writing proficiency in Spanish/English (desired)
- A competitive salary of $55,000 per year, based on location and experience
- A comprehensive benefits package, including health insurance, 401(k), and paid time off
- The opportunity to work in a dynamic and supportive team environment
- Ongoing training and development opportunities to enhance your skills and career growth
We are Wells Fargo, a leading financial services company committed to helping our customers achieve their financial goals. Our team is dedicated to delivering exceptional customer service, driving business results, and fostering a culture of diversity, equity, and inclusion.
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