Dental Insurance Benefits Coordinator
2 weeks ago
Duties and Responsibilities
- Verify and determine insurance history and eligibility, coverage benefits, and pre-authorizations.
- Be the Subject Matter Expert (SME) with the patient's insurance in the contract fee schedule.
- Explain insurance benefits to patients.
- Organize and present payment schedules.
- Enter data using dental practice management software.
- Generate reports for all activities.
- Follow up delinquent payments, overdue accounts, and non-paid insurance claims.
- Process patient and insurance payments and refunds.
- Upload completed insurance verification forms.
- Monitor weekly, monthly, and quarterly reports to confirm payment from clients and insurance companies.
- Contact patients post-visit to gauge patient satisfaction.
- Perform other duties as assigned.
Qualifications / Education / Licenses
- Bilingual in English and Spanish preferred.
- High school diploma, GED, or related.
- Minimum of 2 years' experience in a dentist office environment.
- Excellent communication skills.
- Proficient with data entry.
- Experience in dental practice management software.
- Microsoft Office experience (MS Word, Excel, Outlook).
- Knowledge of dental procedures and insurance billing codes.
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