Member Service Advisor

5 days ago

Minneapolis, United States YMCA of the North Full time

Job Description

Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service Advisor connects with customers by providing tours, selling the benefits in membership, and promoting events and fitness classes. The Customer Service Advisor plays a leadership role in assisting, the Front Desk Director, provide work direction for part time customer service staff and the overall day to day operations of the front desk.

The Customer Service Advisor will need to be self-motivated in engaging with our customers and build strong relationships. It will be critical for the Customer Service Advisor to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished. The Customer Service Advisor will also assist with customer registrations, tracking, networking with existing customers as well as on-boarding new customer service staff.

The salary for this position starts at $15.51 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

2. Essential Functions:

Play a leadership role in providing excellent customer service to members and staff.

Provide work direction for part time member service staff.

Perform the day to day operations of the member services desk to ensure that operations run smoothly. This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member's questions and concerns.

Assist in implementing marketing initiatives for membership and all branch programs as needed.

Work closely with the Membership Director on continual process improvement for front desk operations and ensure financial integrity for members.

3. Relationships:

The position reports to the Membership Director who reports to the Executive Director. The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants. The incumbent assists in supervising the part time member service staff.

4. Qualifications:

Required

High School Diploma/GED

Minimum of 1 years experience in customer service or related area

Certifications required within 30 days of hire: CPR/AED, and First Aid

Knowledge of cash receipting

Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint

Demonstrated problem solving, interpersonal and organizational skills

Must be self-directed, motivated, and creative

Willingness to work with people of diverse backgrounds

5. Work Conditions:

Provide backup for the Membership Sales Advisors in touring prospective new members.

Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.

Ability to respond to emergency situation in a calm and efficient manner.

Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch representatives in completing projects or performing duties deemed necessary for the branch or Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

Requirements

  • Member Service Advisor

    6 days ago

    Minneapolis, United States YMCA Twin Cities Full time

    Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service Advisor connects with customers by providing tours, selling the benefits in membership, and promoting events and fitness classes. The Customer Service Advisor plays a...

  • Customer Service Advisor

    2 weeks ago

    Minneapolis, United States Bio-Techne Full time

    By joining Bio-Techne, youll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prev Customer Service, Service Advisor, Advisor, Microsoft, Clinical, Salesforce, Technology, Retail

  • Service Advisor Professional

    6 days ago

    Minneapolis, Minnesota, United States All Open Positions Full time

    We're seeking a talented Service Advisor to join our team at Boyer Trucks. The company, established in 1927 and part of the Transwest family since 2019, is a leading provider of top-quality commercial trucks and transportation solutions.Our mission is to drive success in the transportation industry by delivering exceptional customer satisfaction and...

  • Member Service Staff

    4 months ago

    Minneapolis, United States YMCA Twin Cities Full time

    The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to mem Member Service, Staff, Customer Service, Weekend, Service Advisor, Retail

  • Tire Service Advisor

    4 months ago

    Minneapolis, United States Dealer Tire LLC Full time

    Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking...

  • Career Opportunity for Aspiring Financial Advisors

    2 days ago

    Minneapolis, Minnesota, United States North Star Resource Group Full time

    We are seeking an ambitious and entrepreneurial individual to join our team as a Financial Advisor. This role offers a unique opportunity to build a career in financial services, working closely with clients to help them achieve their financial goals.As a Financial Advisor with North Star Resource Group, you will be part of a dynamic team that is committed...

  • Membership Advisor

    4 weeks ago

    Minneapolis, United States YWCA Minneapolis Full time

    About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world. The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and...

  • Membership Advisor

    1 week ago

    Minneapolis, United States YWCA Minneapolis Full time

    About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world. The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and...

  • Membership Advisor

    4 weeks ago

    Minneapolis, United States YWCA Minneapolis Full time

    About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world. The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and...

  • Seasonal Sales Advisor

    2 months ago

    Minneapolis, United States H&M Full time

    H&M - 60 East Broadway [Sales Associate / Team Member] As a Seasonal Sales Advisor at H&M, you'll: Provide excellent direct and indirect customer service according to H&M standards; Meet the 5 basic demands on the selling floor, in the fitting room and at the cash point; Answer phones courteously and promptly...Hiring Immediately >>

  • Wealth Strategies Advisor

    10 hours ago

    Minneapolis, United States Disability Solutions Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Member Service Staff

    1 month ago

    Minneapolis, United States YMCA of the USA Full time

    Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day...

  • Member Service Staff

    1 month ago

    Minneapolis, United States YMCA of the USA Full time

    Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day...

  • Career Opportunities as a Financial Advisor at Edward Jones

    5 days ago

    Minneapolis, Minnesota, United States Edward Jones Full time

    Overview"At Edward Jones, we're dedicated to empowering our financial advisors to achieve their goals and make a lasting impact on our clients' lives. As a Financial Advisor with us, you'll have the opportunity to build meaningful relationships, deliver personalized investment and financial solutions, and take ownership of your business's growth and...

  • Client Services Administrator

    1 month ago

    Minneapolis, United States Thrivent Financial Full time

    Summary This position provides administrative support to Josiah Parker. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports daily operations of the practice including responding to client service requests, completing post meeting work, maintaining client information, and other administrative tasks...

  • Member Services Associate

    1 week ago

    Minneapolis, United States YWCA Minneapolis Full time

    About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world. The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and...

  • Member Service Representative

    3 weeks ago

    Minneapolis, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    WHO WE ARE: Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial...

  • Member Services Supervisor

    4 months ago

    Minneapolis, United States Crunch Fitness Full time

    Benefits: Gym Membership Bonus based on performance Flexible schedule Free uniforms Opportunity for advancement Training & development The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train...

  • Service Crew Member

    2 months ago

    Minneapolis, Minnesota, United States Crisp and Green Full time

    Join Our Team as a Service Crew MemberCrisp & Green is a dynamic and growing company that is seeking a talented Service Crew member to add to our team. As a Service Crew member, you will be the face of our brand and the glue that keeps our team whole.The Role:As a Service Crew member, you will be responsible for engaging with our guests to ensure that all of...

  • Senior Strategic Business Advisor

    6 months ago

    Minneapolis, United States Q2 Full time

    As passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...