Membership Advisor

2 months ago

Minneapolis, United States YWCA Minneapolis Full time
About the Organization
YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world.

The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.

We are a trusted social justice organization with a 130+ year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.

YWCA Minneapolis strives every day for:
•Race and gender equity
•Economic independence for women
•Respect for diverse cultures
•Children and youth who thrive
•A community that is vibrant and healthy

Category
Health & Wellness

Description

Part-Time

JOB SUMMARY:

In this position you are primarily responsible for achieving membership sales revenue and retention targets. As a Membership Advisor, you will interact with guests, prospects and members on a daily basis, creating a welcoming, supportive and inclusive experience for everyone in our fitness facility.

Shift Hours:
  • Saturday- 11am-5pm
  • Sunday - 11am - 5pm
  • Monday - 4pm-8pm
  • Tuesday- 4pm-8pm
ESSENTIAL FUNCTIONS:

Membership Sales
  • Maintain or exceed 80% of sales goals monthly.
  • Greet, tour, sell and cross-sell prospects interested in YWCA membership and programs.
  • Ensure accuracy with scholarship and health insurance reimbursement programs.
  • Maintain and actively follow up with a prospective member pipeline to ensure monthly goal achievement.
  • Make phone calls to prospective, current, and cancelled members to encourage new sales, retention, and renewals.
  • Positively respond to telephone calls from prospective members inquiring about new memberships.
  • Implement marketing promotions and strategies.
  • Effectively promote and sell the YWCA of Minneapolis, its mission, and membership benefits during assigned networking events at community health fairs, local organizations, and industry trade associations.
Provide Excellent Customer Service
  • Accurately answer any and all YWCA service related questions.
  • Respond to customer service concerns, questions, suggestions, and requests in a professional and timely manner.
  • Provide excellent customer service to all members
  • Actively communicate the YWCA mission to guests, prospects, members, and public.
Administration
  • Utilize daily tracking systems for incoming calls, emails, new member inquiries and tours conducted and sales reporting requirements.
  • Ensure accurate and timely data entry and form completion for all new and renewing memberships as well as membership holds, cancellations, and membership changes of information.
  • Complete accurate computer data entry and account set up, cash register transactions and daily deposits.
  • Enforce YWCA Health and Fitness policies and procedures in a positive manner, demonstrating consistency, fairness and good judgment.
  • Participate in Health and Fitness department meetings and trainings.
General requirements not specific to this job - Practice YWCA Core Competency expectations.

RELATIONSHIPS:

This position reports to the Lead Membership Advisor who reports to the site General Manager. The incumbent will interact with YWCA staff, members, and guests.

Position Requirements

QUALIFICATIONS:

Required:
  • Have a minimum of one year of successful sales experience.
  • Possess strong organizational and planning skills and a superior attention to accuracy and detail.
  • Demonstrate superior communication skills, written and verbal.
  • Excellent customer service skills.
  • Ability to successfully manage conflict in potentially stressful or difficult situations when responding to customer concerns.
  • Ability to work effectively with people of diverse backgrounds, skills, and perspectives.
  • Ability to work effectively in a team setting as well as in independent situations. Ability to work effectively under stress of increased work load during peak hours of the day or during peak season.
  • Model excellent communication, teamwork skills, and the YWCA mission through cross-departmental work.
  • Proficiency in Microsoft Word, Excel, and Outlook.
Preferred:
  • Bachelor's degree in sales, public relations, business, marketing or related field.
  • Sales experience preferably in a consultative selling environment.
  • Experience or knowledge in the health and fitness field.
  • Bilingual Spanish or Somali.
WORKING CONDITIONS:
  • Required to walk regularly. Occasionally required to sit, stand, use hands,
  • Noise level in the environment is usually moderate.
  • The position is eligible for the standard break policy according to Minnesota state law.
  • Travel to other locations is required 3% of the time.

ADDITIONAL NOTES: This job description represents the major functions but is not intended to be all-inclusive.

Full-Time/Part-Time
Part-Time

Salary
$17.50

Number of Openings
1

Exempt/Non-Exempt
Exempt

Location
Midtown YWCA Minneapolis

EOE Statement
YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HoursPerWk
None Specified

This position is currently accepting applications.

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