Member Services Associate

1 week ago

Minneapolis, United States YWCA Minneapolis Full time
About the Organization
YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world.

The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.

We are a trusted social justice organization with a 130+ year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.

YWCA Minneapolis strives every day for:
• Race and gender equity
• Economic independence for women
• Respect for diverse cultures
• Children and youth who thrive
• A community that is vibrant and healthy

Category
Health & Wellness

Description

JOB SUMMARY:

Salary- $17.00-$17.50

Hours- Monday through Friday 5am-1:30pm

As the first point of contact, this position is responsible for the delivery of excellent customer service to all members, guests, and program participants of the YWCA of Minneapolis. Part-Time Member Services Associates are also responsible for assisting in the implementation of membership service and security systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist members, guests and potential members
  • Greet and welcome members and guests as they enter and leave the facility and connect them with the membership department if necessary.
  • Check in members and guests for health club and facility entry following site procedure.
  • Serve as reception for prospective members interested in health club membership.
  • Serve as an information resource for members and the general public.
  • Answer and direct phone calls following established etiquette and protocol.

Contribute to providing a customer service focused environment
  • Provide members, guests and fellow team members with legendary service and enhance their sense of belonging and inclusive community within the club.
  • Be professional and positive in your interactions with all members and guests.
  • Create and deepen relationships with members and guests to enhance their sense of belonging.
  • Take ownership of member concerns and complaints proactively and in a timely, professional manner.

  • Provide direction to members about locations of classes and YWCA agency program services.
  • Sell and process series sales for private swim lessons, personal training, YWCA retail and products, etc.
  • Process and register customers for classes, lessons, workshops, trainings, etc.
  • Accountable for accuracy in computer, cash register and daily deposits.

Stay current with and enforce all YWCA rules, regulations, policies, and departmental goals.
  • Stay informed on facility and program memos and changes upon each shift worked.
  • Provide proper information on policies, practices and guidelines.
  • Respond quickly and professionally in an emergency situation according to department policies and procedures.
  • Attend all required departmental meetings and trainings as outlined in departmental expectations.
  • Handle daily cash deposits according to departmental policies and procedures

RELATIONSHIPS:

This position reports to the Member Services Coordinator at each of their respected sites who reports to the Member Services Lead Position will work closely with their fellow Member Services Associates from the other YWCA of Minneapolis locations. Other key relationships in which this position will work closely with include the Manager on Duty, membership sales and accounting team, and YWCA members and guests.

Position Requirements

Full-Time/Part-Time
Full-Time

Salary
$17.00-$17.50

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Location
Midtown YWCA Minneapolis

EOE Statement
YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HoursPerWk
None Specified

This position is currently accepting applications.

  • Sales Associate

    5 days ago

    Minneapolis, Minnesota, United States Wal-Mart Full time

    Job OverviewSales associates in Member Frontline Service play a vital role in ensuring our members have an exceptional shopping experience. As a sales associate, you will be the face of Sam's Club, providing top-notch customer service, and resolving any issues that may arise.

  • Member Service Advisor

    6 days ago

    Minneapolis, United States YMCA Twin Cities Full time

    Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service Advisor connects with customers by providing tours, selling the benefits in membership, and promoting events and fitness classes. The Customer Service Advisor plays a...

  • Member Service Advisor

    5 days ago

    Minneapolis, United States YMCA of the North Full time

    Job Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service Advisor connects with customers by providing tours, selling the benefits in membership, and promoting events and fitness classes. The Customer Service...

  • Customer Service Associate

    5 months ago

    Minneapolis, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Retail Customer Service Associate

    3 weeks ago

    Minneapolis, United States FedEx Full time

    FedEx - JobID: PDX_FEC_B1A23C41-BC9E-4C47-BBBD-A9047199D1EC_239871 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    1 month ago

    Minneapolis, United States FedEx Full time

    FedEx - JobID: PDX_FEC_36744D24-F26E-4C85-AD5B-D5290830C2E7_240584 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Member Service Representative

    3 weeks ago

    Minneapolis, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    WHO WE ARE: Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial...

  • Member Services Supervisor

    4 months ago

    Minneapolis, United States Crunch Fitness Full time

    Benefits: Gym Membership Bonus based on performance Flexible schedule Free uniforms Opportunity for advancement Training & development The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train...

  • Service Crew Member

    2 months ago

    Minneapolis, Minnesota, United States Crisp and Green Full time

    Join Our Team as a Service Crew MemberCrisp & Green is a dynamic and growing company that is seeking a talented Service Crew member to add to our team. As a Service Crew member, you will be the face of our brand and the glue that keeps our team whole.The Role:As a Service Crew member, you will be responsible for engaging with our guests to ensure that all of...

  • Member Service Staff

    1 month ago

    Minneapolis, United States YMCA of the USA Full time

    Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day...

  • Member Service Staff

    1 month ago

    Minneapolis, United States YMCA of the USA Full time

    Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day...

  • Fall/Holiday Seasonal Service Team Member

    2 weeks ago

    Minneapolis, United States Michael's Inc Full time

    Michaels - 3215 Vicksburg Ln N [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer...

  • Member Service Staff

    4 months ago

    Minneapolis, United States YMCA Twin Cities Full time

    The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to mem Member Service, Staff, Customer Service, Weekend, Service Advisor, Retail

  • Psychiatric Associate

    1 month ago

    Minneapolis, United States Fairview Health Services Full time

    Overview We at Fairview Health Services are looking for a dedicated Psychiatric Assistant to join our team at the University of Minnesota Emergency Department! This position is in the University of MN Medical Center (West Bank) Minneapolis Emergency. As a member of the interdependent care team led by a designated Registered Nurse. Individuals in this...

  • Member Services Representative

    4 months ago

    Minneapolis, United States Crunch Fitness Full time

    Benefits: Gym Membership Bonus based on performance Free uniforms Training & development Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Ability to get to the gym before open and complete all opening tasks Membership Sales Greet...

  • Guest Service Team Member

    2 months ago

    Minneapolis, United States Wingstop Full time

    Wingstop - 1180 Shingle Creek Crossing - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Guest Services Associate

    3 weeks ago

    Minneapolis, United States People Serving People Full time

    About us: People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you. What do we need? We are looking for a customer service...

  • Patient Service Associate

    3 weeks ago

    Minneapolis, United States Forefront Dermatology Full time

    Job Summary The Patient Service Associate will work closely with our healthcare professionals to deliver top-notch service to patients. This includes greeting patients, verifying insurance, and maintaining accurate records.

  • Customer Service Associate

    2 days ago

    Minneapolis, Minnesota, United States Walgreens Full time

    Job SummaryWe are seeking a talented and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, registering sales on assigned cash registers, and recommending items for sale.

  • Psychiatric Associate

    3 weeks ago

    Minneapolis, United States Fairview Health Services Full time

    Overview Looking to work in role that will make a difference in the community? We at Fairview Health Services is looking for a dedicated Psychiatric Associate to join the hardworking Riverside side location on the University of Minnesota Campus West Bank Unit 3A admission to the unit are those persons 18 years and older who require 24-hour...