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Guest services Center Rep

4 months ago


Black Hawk, United States Caesars Entertainment Corporation Full time

POSITION SUMMARY

Premium slot player sign ups and servicing the high roller slot area.

RESPONSIBILITIES

* Maintain a pleasant, friendly and welcoming attitude at all times.
* Have complete knowledge of all special events and promotional activities to guest.
* Telemarketing to recruit premium slot and table game customers into our VIP Island Gold program.
* Provide comps to players for Food and Beverage outlets and bar amenities.
* Assist guest with immediate service needs such as special events, escort service, promotions and assisting Casino Host with guest needs.
* Make and issue update Island Total Rewards player club cards.
* Ensure the safety and security of all guests and employees.
* Other duties as assigned.

MISCELLANEOUS

* Use of a computer and printer, telephone, voice mail system, photocopier, facsimile machine, and 10 key calculators. Two way radio, 35mm camera, and basic office equipment.
* Ability to read, speak clearly and hear.
* Able to read simple instructions, memos and reports.
* Ability to use a computer (typing 45 words per minute), AS-400 CMS System, Microsoft office and telephone.
* Basic mathematical functions.
* Knowledge of company's policies and procedures, Innkeepers law, gaming law and regulations.
* Exceptional communication skills.
* Ability to perform assigned duties under frequent time pressure in an interruptive environment.

QUALIFICATIONS

* A high school diploma or GED equivalent.
* One to two years of experience in customer service or clerical training.
* Casino background helpful.
* Valid gaming license by the state of Colorado and Alcohol Beverage Control Card.