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Guest Services Representative

2 months ago

Black Hawk, Colorado, United States Ameristar Full time

Transforming Guest Experiences:

At Ameristar, we are redefining the hospitality landscape. We are on the lookout for enthusiastic individuals who thrive in a vibrant environment. Join us in an industry where excitement is a daily occurrence, and your contributions matter.

What We Offer:
We prioritize your professional growth and provide the necessary support to broaden your career horizons. Discover our comprehensive benefits package, including:

  • Attractive retention bonuses for newly hired team members.
  • Immediate access to additional time off after 90 days of employment.
  • Health insurance benefits effective from day one, covering medical, dental, vision, life, and short-term disability for full-time employees.
  • Referral bonuses for introducing new talent to our team.
  • Discounted transportation options and meals.
  • Reimbursement for gaming licenses after a specified period.
  • Opportunities for education reimbursement and scholarships.
  • Career advancement pathways.

Key Responsibilities:
As a vital member of our front desk team, your duties will include:

  • Delivering exceptional service to guests during check-in and check-out processes.
  • Managing reservations and addressing guest inquiries.
  • Collecting necessary information for room guarantees.
  • Performing various hotel-related tasks as needed.
  • Keeping management informed of any issues.
  • Executing night audit duties if assigned to overnight shifts.
  • Providing guests with information about local attractions and events.
  • Assisting with group reservations and maintaining professional relationships across departments.
  • Ensuring accuracy in all transactions and communications.
  • Maintaining confidentiality in all company matters.

Qualifications:
To succeed in this role, candidates should possess:

  • A high school diploma or equivalent.
  • Previous experience in hospitality or front desk operations is preferred.
  • Strong computer skills, particularly in Microsoft Office.
  • Excellent interpersonal and communication abilities.
  • Basic math skills and money handling experience.
  • A commitment to providing outstanding customer service.
  • The ability to work collaboratively in a team-oriented setting.
  • Flexibility to work various shifts, including nights and weekends.

Join Us in Shaping the Future of Entertainment:
At Ameristar, we are committed to diversity and sustainability, creating a positive impact on our community and the environment. We invite you to be part of our journey in transforming the entertainment industry.