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Front Office Coordinator

4 months ago

Mesa, United States Arizona Asthma and Allergy Institute Full time
Job Type

Full-time

Description

We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Job Title: Front Office Coordinator (East Side)

Position Summary: This non-exempt position is responsible for overseeing the daily operations of the front office. As a working coordinator this position is also responsible for the day-to-day responsibilities performed by the front office teams and various other duties as assigned by management. This position will be required to travel to all East Side office locations in Mesa, Phoenix, Scottsdale, & Chandler. This position will oversee all front office staff at all four locations.

If you are a self-starter with a positive attitude and a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.

Reports To: Front Office Supervisor

Requirements

Principal Duties and Responsibilities:

1. Oversee daily front office operations and delegates assignments.

2. Assists management in developing and implementing short- and long-term work plans and objectives for departmental functions.

3. Ensures that all front office business processes are performed accurately and timely.

4. Assist front office staff in understanding/implementing practice policies and procedures they pertain to front office.

5. Develop guidelines for prioritizing workflow, evaluating effectiveness, and modifying workflow as necessary.

6. Ensures front office is staffed properly.

7. Establish and maintain an efficient and responsive patient flow system.

8. Ensures that offices are open and closed according to procedures.

9. Responsible for assisting front office staff in every aspect of the front office daily.

10. Assist with new hire training.

11. Completes & evaluates all Annual Performance Reviews.

12. Performs miscellaneous job-related duties as assigned.

Required Skills, Knowledge, and Abilities:

• Knowledge of medical practices and terminology.

• Knowledge of organizational policies, procedures, and systems.

• Strong customer service and organizational skills.

• Must be able to problem solve, delegate and skilled in verbal and written communication.

• Ability to set priorities among multiple requests, interact with medical, administrative staff and patients effectively.

• Ability to identify problems, organize and analyze information and recommend solutions.

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Professional appearance and demeanor

Education: High school Diploma or GED

Experience: Minimum of two years of directly related experience

Proven experience as a front office coordinator is preferred.

Working Conditions: OSHA Category 3: Involves no regular exposure to blood, bodily fluids, tissue or tasks that involve exposure to blood, bodily fluids or tissue are not a condition of employment.