Customer Relations Representative
6 days ago
- Retain, identify, research, and resolve merchant issues by reviewing current account costs and details.
- Answer inbound telephone calls and respond to closure requests.
- Make a minimum of 300 outbound courtesy calls to selected accounts each month.
- Work with internal departments, as well as Agents and Vendors to ensure proper setup and pricing structure for each account.
- Upsell products and services such as iAccess.
- Follow up on customer inquiries.
- Complete call logs, reports, and maintain excel spreadsheets.
- Recognize, document, and alert the manager of trends in customer calls.
- Recommend process improvements.
- Other duties assigned by Management.
Skills & Requirements
Key Competencies
- Excellent telephone and email etiquette.
- Reading, writing, and arithmetic skills are required.
- Computer literate with the ability to learn various software applications
- Problem solving skillst.
Experience/Requirements
- Bachelor's Degree or equivalent industry experience.
- Sales experience is preferred.
- Friendly, Outgoing, and Positive attitude.
- Overtime is required
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