Customer Service Representative
3 weeks ago
At EDI Staffing, we are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in providing excellent customer service and be proficient in using cloud-based solutions such as Service Cloud.
This role is perfect for those who enjoy interacting with customers, identifying opportunities to drive customer satisfaction, and working collaboratively with internal partners to meet customer expectations and needs.
About the Role:
* Accountable for customer-facing activities and customer experience, acting as a single point of contact for customers
* Run OTC and Customer Service Management, focusing mainly on customer interaction-related activities (in/outbound)
* Voice of Customer: Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions
Requirements:
* 2-5 years of experience in Customer Service / Supply Chain / Sales
* Minimal education required: High School Diploma
* Order to cash process knowledge
* Cloud-based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
Estimated Salary: $55,000 - $65,000 per year, depending on location and experience
Benefits:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
What We Offer:
* Comprehensive training program to ensure success in the role
* Access to cutting-edge technology and tools to support your work
* Opportunity to work with a diverse range of customers and internal partners
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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