Customer Support Representative

7 days ago

Westlake Village, United States J.D. Power Full time


Title: Customer Support Representative


Location: Remote- United States


Reports to: Director of Inventory Data Services



The Role:


This is an entry level full-time customer service position in a fast-paced work environment. You will work with clients via email and phone, Perform light diagnosis and Data Entry to provide our clients with outstanding service at every level. Strong writing, Interpersonal skills, and an attention to detail is required.



The Career Opportunity:


Come join one of the fastest-growing divisions within JD Power. This is an entry-level position with room for advancement with experience.


This is a full-time position, Monday through Friday.


11 am-8 pm EST



The Team / The Business:


This is a team that works closely together to complete our overall goals through measurable team member-specific goals daily in a remote environment.



The Impact You Will Have in This Role:


Your position will help us to provide our new and existing clients with outstanding service.



What You‘ll Be Doing in This Role:


Inventory Acquisition



  • Review the platform for pre-existing accounts
  • Compose email to client/vendor requesting all necessary information needed to resolve the case
  • Work within the platform to create incoming data record. Work with vendors as needed to complete data channel
  • Verify incoming data is present within FTP
  • Review FTP file for correct formatting and data
  • Provide updates to the client including all pertinent information
  • Follow up on existing cases at a minimum of once per day to drive the case forward

    • follow up includes outbound phone calls and emails to all necessary parties


Quality Assurance



  • Verify that the FTP file contains accurate information

    • Inventory Count
    • Photo‘s Present
    • Comments
    • Multiple pricing fields



    • Review dealer‘s website data

  • Work with client/vendors as needed to rectify incorrect information provided
  • Follow up on existing cases at a minimum of once per day

    • Follow up includes outbound phone calls and emails to all necessary parties

  • Communicate with client at a minimum of once per day with all relevant information

    • What we have done
    • What we need
    • What we will do


Alerts



  • Review incoming data against dealer websites for accuracy
  • Work with client/vendors as needed to rectify incorrect information provided
  • Follow up on existing cases at a minimum of once per day

    • Follow up includes outbound phone calls and emails to all necessary parties

  • Work within the platform to update existing records as needed.

Support



  • Customer Service Skills
  • Receiving inbound phone calls from clients/vendors

    • Identify what action needs to be taken
    • Document all necessary information
    • Provide updates and resolution

  • Making outbound phone calls to clients/vendors

    • Communicate reasoning for call
    • Document all necessary information

  • Review cases from clients/vendors
  • Diagnose various issues within the platform
  • Resolve issues in a timely manner
  • Communicate with client/vendor at a minimum of once per day with all relevant information


Qualifications of this Role:



  • Strong understanding of Microsoft excel and other MS Office tools, CRM and ticketing tools
  • Excellent interpersonal, verbal, and written communication skills
  • Superior analytical and organizational skills with attention to detail
  • Ability to work in a fast-paced and rapidly changing environment
  • Outgoing, enthusiastic and self-motivated
  • High level of tact, diplomacy and negotiation skills required

The Hiring Manager says:


I‘m looking for someone with attention to detail, enjoys a fast pace busy workday and is a fast learner with strong computer skills.


The Way We Work:



  • Leader Led
  • Remote First
  • Foster Flexibility
  • Reward Performance
  • Time Off Matters


Company Mission


J.D. Power isclear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients‘ toughest challenges.


Our Values


At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.



J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


Should you require accommodations during the recruitment and selection process, please reach out to .


J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power‘s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power‘s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.


To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.



  • Customer Service Representative

    1 week ago

    Westlake Village, United States iPayment Inc. Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    7 days ago

    Westlake Village, United States iPayment Inc. Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    5 months ago

    Westlake Village, United States iPayment Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    7 months ago

    Westlake Village, United States Caldera Medical Full time

    Customer Service Rep – Compensation: $22-$25 DOE Located in Westlake Village, CA (Full-Time In Office) Caldera Medical’s Mission - To Improve the Quality of Life for Women! Caldera Medical is seeking an outstanding Customer Service Representative to provide stellar service to our customers. The Customer Service Representative (CSR) will primarily...

  • Customer Service Representative

    3 days ago

    Westlake Village, California, United States Costco Full time

    **Job Summary:**We are looking for an experienced Customer Service Representative to work as a Store Cashier at Costco in Los Angeles.The successful candidate will have excellent communication and problem-solving skills, as well as a strong commitment to delivering outstanding customer service.Key Responsibilities:Process member transactions efficiently and...

  • Head of Customer Support, US

    3 days ago

    Westlake Village, California, United States L-Acoustics Group Full time

    Job OverviewWe are seeking a seasoned professional to serve as the Head of Customer Support for our US operations. This is an exciting opportunity to lead our customer service team and drive business growth in the Americas region.About the RoleLead a team of 3 customer service representatives based in Westlake Village, CaliforniaDevelop and implement service...

  • Retail Customer Service Representative

    3 weeks ago

    Westlake Village, California, United States Staples Full time

    We're seeking a Retail Customer Service Representative to join our team at Staples. As a Retail Customer Service Representative, you'll be responsible for creating a positive shopping experience for customers. This includes answering questions, resolving issues, and providing product recommendations.About the JobThis is an exciting opportunity to join a...

  • Customer Service Representative

    5 days ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer Service Representative IMCD US currently has an opening for a Customer Service Representative. This role is based in our Corporate Headquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded...

  • Customer Service Representative

    4 days ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer Service RepresentativeIMCD US currently has an opening for a Customer Service Representative. This role is based in our Corporate Headquarters in Westlake, Ohio.COMPANY BACKGROUNDIMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    3 days ago

    Westlake Village, California, United States Costco Full time

    About This Opportunity: We're seeking an experienced and customer-focused individual to join our team as a Membership Clerk. In this role, you'll provide top-notch service to our members, processing transactions, answering queries, and educating them on our products and services.Your Key Accountabilities:Process member transactions, including sign-ups,...

  • Customer Service Representative

    1 week ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentativeIMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD in...

  • Customer Service Representative

    7 days ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentativeIMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD in...

  • Customer Service Representative

    7 days ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentativeIMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD in...

  • Customer Service Representative

    7 days ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentativeIMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD in...

  • Customer Service Representative

    2 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    2 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    4 days ago

    Westlake, Ohio, United States EDI Staffing Full time

    Job Title: Customer Service Representative - Excellent Customer ExperienceAt EDI Staffing, we are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in providing excellent customer service and be proficient in using cloud-based solutions such as Service Cloud.This role is perfect for...

  • Customer Service Representative

    3 months ago

    Westlake, United States Circle K Full time

    Circle K - 2336 West Wood Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Liaison

    3 weeks ago

    Westlake Village, California, United States Caldera Medical Full time

    Job Opportunity: We are seeking a skilled Customer Service Representative to join our team at Caldera Medical.About Us: Caldera Medical is dedicated to improving the quality of life for women. Our mission drives us to deliver exceptional service and support to our customers.Key Responsibilities:Process sales orders efficiently, ensuring accurate and timely...

  • Customer Relations Representative

    7 months ago

    Westlake Village, United States iPayment Full time

    Develop and maintain an excellent relationship with new and existing customers resulting in increased levels of customer retention. This is to be achieved through productive and reactive communication with our customers who have either expressed a desire to cancel their services with us or whose recent account activity indicates that they may be considering...