Customer Service Representative
4 days ago
- Answer inbound customer calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees
- Meet statistical requirements for the shift and maintain an acceptable call quality monitor score
- Educate customers regarding various company products/services
- Handle and resolve customer escalations in a proficient, competent manner; follow up on customer issues when necessary
- Research a variety of inquiries using all available tools, systems and resources
- Enter, update and confirm customer data in iWorkflow
- Additional responsibilities as assigned or requested
Skills & Requirements
Experience/Requirements
- Bachelor's Degree or equivalent industry experience
- Knowledge of the Payment Card Industry a plus
- Customer service/call center experience, telephone etiquette, company policies/procedures
- Knowledge with Outlook, Excel, and relevant computer applications/systems
- Excellent written and verbal communication skills
- Good data entry and keyboard skills
- Knowledge of administration and clerical processes
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