Customer Service Liaison
1 week ago
About Us: Caldera Medical is dedicated to improving the quality of life for women. Our mission drives us to deliver exceptional service and support to our customers.
Key Responsibilities:
- Process sales orders efficiently, ensuring accurate and timely completion.
- Provide top-notch customer service via phone and email, addressing inquiries and resolving issues promptly.
- Collaborate with the manufacturing team to address order-related questions and concerns.
- Offer backup support to other customer service representatives as needed.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- At least 2 years of administrative experience, preferably in a data entry or clerical role.
- Excellent working knowledge of Microsoft Office applications, including Excel, Outlook, and Word.
- Flexibility to work early morning hours and adapt to changing priorities.
- Proficiency in using Dynamics 365 or Salesforce for customer relationship management.
Preferred Qualifications:
- Able to manage timelines effectively and prioritize tasks under pressure.
- Self-motivated individual with basic analytical skills and attention to detail.
- Strong communication skills, both written and verbal.
Compensation and Benefits:
- $24-$28 per hour, depending on experience.
- Comprehensive medical, dental, and vision coverage for employees and their families.
- 401(k) plan with 4% company matching contributions after 90 days.
- Basic life insurance and AD&D coverage.
- Unlimited vacation policy and 10 paid holidays, including your birthday.
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