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Sea Logistics LCL Operational Care Specialist

4 months ago

Baltimore, United States Kuehne & Nagel Logistics, Inc. Full time

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore, MD branch is looking for a new LCL Operational Care Specialist to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Operational Care Manager, Export, you will be responsible for processing all LCL Export bookings tendered via the Kuehne+ Nagel e-commerce tool with high accuracy by using proprietary forwarding applications. Execution to be performed in line with company operational procedures, sea logistics standards and compliance guidelines with focus on ensuring operational excellence and great customer service in collaboration with other team members.

Your Responsibilities

* Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and Kuehne+Nagel overseas offices throughout the process.
* Work with team members to establish customer profile and credit terms.
* You will manage all customer contact at file level regarding exceptions.


* You will increase customer service satisfaction and business share through quality customer contact.
* Responsible to review original quotation and ensure that an updated quotation matching to the actual cargo specifications is presented to the client.
* Consult shippers on compliance matters and regulatory obligations to help source proper SLI (shipper letter of instruction) information.
* You will coordinate with shippers, truckers and carriers (SaCo Gateway / Co-loaders) for the export of shipments; complete process of shipment including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
* Action booking according to myKN Quote & Book process, including linking of QBT-Nr. to the actual booking allowing customer visibility on myKN Track.
* Ensure highest level of data quality by processing the shipment accurately Review and ensure alignment of shipping instructions and to clarify any deviations/conflicts.

Your Skills and Experiences

* 2+ years current industry work experience in LCL sea logistics.
* You have working knowledge of domestic and international geography, including countries, major cities, seaports; basic knowledge of U.S. Administration Regulations (FMC, EAR, Hazmat) and other government agency requirements
* Proficient in MS Office Applications
* You have the ability to report to the office 4 days per week.
* You have the ability to travel to Detroit, MI during your second week of employment for in person New Hire Sea Logistics Training.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1