Supply Chain Operations Specialist

2 weeks ago


Baltimore, Maryland, United States Capstone Logistics Full time

Shift:
M-F 2:30pm-11pm

Compensation:
$24-$26/hr

As a pivotal member of Capstone Logistics, a leading North American supply chain solutions provider, you will play a crucial role in ensuring the seamless flow of operations within our logistics framework. With over 650 operational sites and a vast network of 60,000 carriers, we are dedicated to optimizing freight management, warehouse support, last-mile delivery, and supply chain analytics.

Key Responsibilities:

Operational Excellence:


Coordinate and assign vendors or independent contractors to designated locations based on customer requirements, utilizing telecommunication tools and dispatch software effectively.

Relay essential information (including customer locations, pickup types, scanning protocols, and temperature specifications) to vendors at the time of dispatch.


Process and distribute On Demand work orders, proof of deliveries (PODs), and manifests, while preparing necessary reports for management review.


Act as the primary liaison for all vendors within their designated routes, providing updates on traffic conditions such as construction, accidents, and weather-related issues.

Maintain communication with vendors to ensure comprehensive route coverage as needed.

Assess and respond to emergencies, accidents, and breakdowns effectively.

Communicate Chain of Custody standards (including location scanning and specimen handling) as required by our clients.

Address vendor issues or complaints and escalate to vendor management when necessary.

Prioritize incoming calls based on urgency and importance.

Support the customer service team during peak periods or as required.

Ensure adherence to policies and procedures outlined in the Independent Contractor Operating Agreement.


Make informed decisions to determine the most effective delivery methods that align with customer service expectations.


Maintain precise documentation regarding the status of each job within the dispatch POD, oversee work distribution, and ensure all documentation is complete prior to job clearance.


Customer Engagement:


Deliver exceptional customer service by ensuring timely and efficient courier operations according to route schedules and On Demand requests.

Engage with customers or supervisory personnel to resolve inquiries, issues, and service requests.

Keep customers informed of any changes to route schedules or On Demand delays.

Qualifications:
Strong verbal communication and problem-solving abilities

Proficient in computer applications including Microsoft Word, Outlook, Excel, etc.

Interpersonal skills with the ability to foster teamwork and motivate peers.

Ability to accurately and swiftly interpret maps.

Capstone Logistics, LLC operates within the Transportation and Logistics sector, recognized as a "Critical Infrastructure Segment". As a member of this critical infrastructure workforce, associates are exempt from local restrictions such as curfews and shelter-in-place orders when fulfilling their job responsibilities.

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