Service Manager

4 weeks ago

Beltsville, United States Xylem Inc. Full time

Description

Position Summary

Provides tactical and strategic level management and leadership to field service professionals at a lager site and/or multiple locations.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

* Health, dental, and vision insurance
* Unlimited PTO
* Generous retirement plan
* Employee wellness program
* Rewards and recognition program

Core Responsibilities and Tasks

* Creates and maintains safe working environment and cultures within the organization
* Takes care of company property
* Involved in setting department budgets and managing expenses
* Actively involved in workforce planning
* Expected to address and resolve employee relation issues and escalate significant issues to management
* Translates customer requirements into workforce plans and objectives
* Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
* Responsible for attraction, retention, engagement, performance, development of employees
* Provides day to day direction of fundamental task

Organization Impact:

* Operational management
* Autonomy to make decisions that impact divisional span of control
* Responsible for customer management and retention in area/scope,
* Financial contract and operations impact at planning/strategic level

Position Requirements

FORMAL EDUCATION:

Required:

* Bachelor's degree strongly preferred
* Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE:

Required:

* 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
* 3 years of leadership or management experience
* Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
* Ability to communicate up, down, across teams
* Ability to lead and motivate teams
* Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
* Ability to defuse customer situations or internal issues
* Able to pass a credit check

DRIVING REQUIREMENTS:

* Able to operate a company vehicle
* Able to pass driver requirements which include:
* Driver Application for Employment
* Driver Disclosure and Release
* Employee Applicant Drug and Alcohol Statement
* Copy of Driver's License (Front and Back)
* Copy of Medical Certificate

Additional Details

* Receives coaching and guidance from senior management
* Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 50% or more

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