Service Technician Iii Res

3 days ago

Beltsville, United States CroppMetcalfe-Beltsville - Service Experts Full time

**Position Title: Service Technician **(Residential/Light Commercial)**

**Reports To**:Field Supervisor or General Manager

**Status**: Full-time, Regular position

**Category**: Technician

**Location Name**: CroppMetcalfe

**Location Address**: 5301 Holland Dr, Beltsville, MD 20705

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

Service Experts Company Perks and Benefits for YOU
- ** Top Pay for Top Performers, including incentive and bonus opportunities (**depending on the position**)**:

- Our Top Technicians earn over **$70,000**:

- ** Generous PTO provided**
- 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during “Slow Season” - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample **advancement **and **career-growth opportunities **available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored **Medical, Dental, **and **Vision Insurance programs**:

- We provided **wellness program** options for **free employee medical**:

- Company-provided smart **phone**, **tablet**, **uniform plan**, and **tool replacement** program
- We’ll make you better at what you do with our internal **Training Academy**:

- Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions
- ** Company-paid employee Life Insurance** with options for YOU and your Family
- ** Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work
- ** Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programs
- Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing_

**Position Summary**:
Under mínimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

**Key Responsibilities**:

- Works under mínimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance

**Health & Safety Roles and Responsibilities**:

- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
- Complies with the general rules as prescribed by comp

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