Installation Service Manager

4 weeks ago

Beltsville, United States Spectra Contract Flooring Full time

Apply

Description

A few things about us...

We're the industry's largest and most well-respected commercial flooring installation service company. Our innovative vision allows us to do business differently and create new standards by bringing industry-leading expertise from our family of brands across 60 locations across the US.

Requirements

So now that you know about us, here's the job…

At Diverzify+ and our family of partner brands, we believe our associates are at the heart of our organization. Our company is looking for an experienced Installation Service Manager (ISM) to join our team. role will include ensuring workplace safety, managing job site activities to ensure the most efficient use of field labor, managing field labor scheduling, managing personnel performance, and communicating effectively to customers. The ISM is also responsible for supporting new installation and remodel sales by reviewing existing conditions, providing realistic production rates, and identifying potential cost impacts prior to the start of the project. The selected candidate must be an expert at fulfilling customer requirements and maximizing profitability; excellent communication, financial acumen, business development, and management skills will all be critical to success in this role. The ISM must also have the necessary skills and experience to handle customer concerns, adjust manpower levels to drive maximum efficiency and profitability, accurately

Here's what we are looking for…

* Develop a spirit of teamwork and dedication to quality among all employees and subcontractors by leading with integrity and fairness. * Manage training and development of field installers on established processes, tools, and company standards. * Enforce company policies and procedures in regard to subcontractors. * Foster transparent communication among team members while maintaining good working relationships with unions and subcontractors. * Manage Customer relationships by frequently and effectively communicating with the customer's project managers, superintendents, and installation teams. * Assure that each installation project meets company quality and safety standards while managing contract compliance requirements (scope) and minimizing costs. * Drive effective handoff meetings to provide critical analysis and documentation of contract scope, approve production rates, and confirm the gross profit of the job prior to booking. * Perform pre-mobilization checklists within 2 weeks of scheduled on-site labor and manage on-site activities with customers to ensure manufacturer site conditions are met and field labor is used most effectively and efficiently. * Deliver scope non-compliance report to the customer in writing within 24 hours of pre-mobilization check and confirm remediation prior to scheduling on-site field labor. * Proactively problem-solve for installation efficiency and job completion in line with the project schedule to ensure minimal punch list items exist on the last day of installation. * Effectively staff projects to meet project budgets and timelines through in-depth knowledge of installer skill sets and qualifications. * Review the project plan to develop appropriate on-site material staging areas that will minimize the total number of deliveries and re-mobilization of the labor force. * Review work orders for accuracy and work with the PM to proactively schedule material deliveries to ensure necessary materials and tooling are on site so as not to impede production or project schedule. * Identify out-of-scope work and proactively communicate with customers to agree on change order procedures that will ensure payment at agreed-upon labor rates and mark-up. * Assist PM in tracking costs to negotiate outstanding change order requests with customers with a high degree of success. * Act as liaison between the field and office by sending daily reports from each site visit including in-progress and POC (Percentage of Completion) reporting. * Complete periodic safety audits per the company's compliance schedule. * Track project timelines and provide solutions to meet customer turnover schedules if slippage occurs. * If slippage occurs that is out of the control of Diverzify', immediately communicate in writing to the customer the impact to cost and schedule to determine if change orders are necessary. * Track daily production in the field to ensure we hit or exceed targets as agreed to during handoff. Alert management of any discrepancies or shrinkage that would result in a cost variance. * Assist PM in resolving discrepancies in reported installer hours. * Support the local sales team in estimating new installation bids and investigating and resolving customer complaints. * Participate in company and supplier professional development programs to enhance working knowledge of flooring products and installation methodologies.

Preferred Qualifications

* Bachelor's Degree in Construction Management, Business Management * Journeyman Installer experience * OSHA 30 training Certification * 5 plus years-experience o demonstrated experience, knowledge of the products in the floor covering industry * Bilingual English/Spanish * Demonstrated ability in mathematics, specifically fractions, measurements, and reading a ruler a plus * Demonstrated ability to read and comprehend written reports and documentation a plus * Demonstrated ability to visually recognize conformance and nonconformance of flooring products a plus * Demonstrated ability to read and interpret blueprints a plus

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • Installation Service Manager

    1 month ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us... We're the industry's largest and most well-respected commercial flooring installation service company. Our innovative vision allows us to do business differently and create new standards by bringing industry-leading expertise from our family of brands across 60 locations across the US. Requirements So now that...

  • Installation Service Manager

    4 weeks ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us... We're the industry's largest and most well-respected commercial flooring installation service company. Our innovative vision allows us to do business differently and create new standards by bringing industry-leading expertise from our family of brands across 60 locations across the US. Requirements So now that...

  • Lead Installer

    2 weeks ago

    Beltsville, Maryland, United States Service Experts Full time

    Position Title: Lead Installer (Residential/Light Commercial)Reports To: Field Supervisor or General ManagerStatusFull-time, Regular positionCategoryInstallationLocation NameCroppMetcalfeLocation Address5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for...

  • Lead Installer

    3 weeks ago

    Beltsville, United States Service Experts Full time

    Position Title: Lead Installer (Residential/Light Commercial)Reports To: Field Supervisor or General ManagerStatusFull-time, Regular positionCategoryInstallationLocation NameCroppMetcalfeLocation Address5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for...

  • Lead Installer

    2 weeks ago

    Beltsville, United States Service Experts - Cropp-Beltsville Full time

    **Position Title**:Lead Installer (Residential/Light Commercial)** **Reports To**:Field Supervisor or General Manager **Status**: Full-time, Regular position **Category**: Installation **Location Name**: CroppMetcalfe **Location Address**: 5301 Holland Dr, Beltsville, MD 20705 **Why You Should Join the Service Experts Team?** Our team consists of the...

  • Lead Installer

    2 weeks ago

    Beltsville, United States CroppMetcalfe-Beltsville - Service Experts Full time

    Job DescriptionPosition Title: Lead Installer (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: InstallationLocation Name: CroppMetcalfeLocation Address: 5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe...

  • Lead Installer

    2 weeks ago

    Beltsville, United States CroppMetcalfe-Beltsville - Service Experts Full time

    Position Title: Lead Installer (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: InstallationLocation Name: CroppMetcalfeLocation Address: 5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is...

  • Security System Technician

    7 days ago

    Beltsville, United States Dunbar Security Solutions Full time

    Security System Technician (Install and Service) **Monday through Friday - Baltimore/DC Area** **$28.00 to $30.00 per hour** **MUST HAVE COMMERICAL SECURITY CAMERA/ACCESS CONTROL/CCTV INSTALLATION AND SERVICE EXPERIENCE** **Summary/Objective** Performs a variety of security systems installation, maintenance, modification, and repair work. Repairs access...

  • Installation Coordinator

    2 weeks ago

    Beltsville, United States Diverzify Full time

    Description: **A few things about us** Welcome to Diverzify! We’re the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team, with...

  • Installation Coordinator

    2 weeks ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us… Welcome to Diverzify! We're the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team,...

  • Installation Coordinator

    4 weeks ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us… Welcome to Diverzify! We're the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team, with...

  • Install Supervisor- Retail

    1 month ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionDo you enjoy making sure a project is completed to the customer's satisfaction?  Are you good at leading teams?  Do you have construction experience?  If yes, this job may be for you!Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products is hiring a Field Supervisor for our Install...

  • Install Supervisor- Retail

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you!Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products is hiring a Field Supervisor for our Install Department. Our products are backed with over...

  • Install Supervisor- Retail

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you!Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products is hiring a Field Supervisor for our Install Department. Our products are backed with over...

  • Install Supervisor- Retail

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionDo you enjoy making sure a project is completed to the customer's satisfaction?  Are you good at leading teams?  Do you have construction experience?  If yes, this job may be for you!Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products is hiring a Field Supervisor for our Install...

  • Install Tech

    1 month ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionPosition Overview:The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The...

  • Install Tech

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Position Overview:The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also...

  • Install Tech

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Position Overview:The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also...

  • Install Tech

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionPosition Overview:The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The...

  • Service Plumber

    2 weeks ago

    Beltsville, United States CroppMetcalfe-Beltsville - Service Experts Full time

    Job DescriptionJob Title: Plumber III Reports To: Plumbing Manager or General Manager Status: Full-time, Regular positionCategory: Technician Location Name: CroppMetcalfeLocation Address: 5301 Holland Dr, Beltsville, MD 20705Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our...