Customer Support-Contact Center

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial Support, Customer Experience, Customer Service, Retail

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to...

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to...

DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

**Job Description:**We are seeking a highly skilled Customer Service Representative to join our Contact Center team in Olathe, Kansas. As a key member of our team, you will be responsible for providing exceptional support to residential and commercial customers, accurately processing service and installation tickets, and collaborating with internal teams to...

DH Pace Company, Inc. in Olathe, KS is seeking a dedicated and experienced Contact Center Quality Manager to lead and oversee the quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationwide contact centers. In this role, you will ensure that our contact center agents consistently meet company...

Job OverviewDH Pace Company, Inc. is a leading distributor of door and door-related products and commercial security solutions. We are seeking an experienced Contact Center Quality Manager to lead our quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationwide contact centers.This role requires...

Job OverviewWe are seeking a highly skilled Contact Center Operations Support Analyst to join our team in Olathe, KS.This role is responsible for optimizing the Company's Contact Center operations by leveraging expertise in Workforce Management, Reporting and Analytics, and Knowledge Management.Forecast & Schedule: Manage labor resources to ensure seamless...

DH Pace Company, Inc., in Olathe, KS is aspiring to hire a Contact Center Supervisor to lead our team of Customer Service Representatives for our west region. In this role, you will be responsible for managing daily team performance, ensuring excepti Supervisor, Continuous Improvement, Customer Experience, Customer Service, Performance, Operations Learn More

DH Pace Company, Inc. in Olathe, KS is seeking a dedicated and experienced Contact Center Quality Manager to lead and oversee the quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationw Continuous Improvement, Customer Experience, Leadership, Quality Assurance, Quality, Operations, Technology

DH Pace Company, Inc. in Olathe, KS is seeking a dedicated and experienced Contact Center Quality Manager to lead and oversee the quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationw Continuous Improvement, Customer Experience, Leadership, Quality Assurance, Quality, Operations, Technology...

About the JobWe are looking for a skilled Contact Center Supervisor to lead our customer service team in Olathe, KS. The successful candidate will have a proven track record of managing teams, developing employees, and driving business results.Job Description:Manage and develop a team of customer service representatives to achieve high levels of customer...

DH Pace Company, Inc. in Olathe, KS is aspiring to hire a Contact Center Training Specialist to join our team. This key role is responsible for designing, delivering, and overseeing training programs that enhance the performance of our customer service teams across multiple locations. Key Responsibilities: Assess the training needs of Customer Service...

About UsDH Pace Company, Inc. is a privately owned organization with over 95 years of experience in the door and door-related products industry. Our company has grown to become one of the largest distributors in the country, with 50+ US offices in 24 states and 2023 company-wide sales of $1 billion. We are committed to providing our customers with...

About Our CompanyDH Pace Company, Inc. has been a trusted leader in the distribution, construction, and service industries for over 95 years.We offer a comprehensive benefits package, including medical, dental, and vision options, paid time off, and 401k retirement plan with an employer match.Your ResponsibilitiesSchedule and process service tickets for...

Customer Support Specialist Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through Friday TVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with...

Customer Support Specialist Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through FridayTVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with...

The estimated annual salary for this position is around $60,000-$80,000 depending on experience, and it's a full-time opportunity based in Olathe, KS.This role plays a crucial part in enhancing the performance of our customer service teams across multiple locations through designing, delivering, and overseeing training programs.

The position of Customer Experience Director at DH Pace Company involves leading quality monitoring, quality assurance, and customer experience initiatives across our nationwide contact centers. Key responsibilities include developing evaluation criteria and scoring systems, designing post-call surveys, analyzing customer satisfaction data, and managing the...