Contact Center Quality Mgr

DH Pace Company, Inc. in Olathe, KS is seeking a dedicated and experienced Contact Center Quality Manager to lead and oversee the quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationwide contact centers. In this role, you will ensure that our contact center agents consistently meet company...

DH Pace Company, Inc. in Olathe, KS is seeking a dedicated and experienced Contact Center Quality Manager to lead and oversee the quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationw Continuous Improvement, Customer Experience, Leadership, Quality Assurance, Quality, Operations, Technology

Job OverviewDH Pace Company, Inc. is a leading distributor of door and door-related products and commercial security solutions. We are seeking an experienced Contact Center Quality Manager to lead our quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationwide contact centers.This role requires...

DH Pace Company, Inc., in Olathe, KS is aspiring to hire a Contact Center Supervisor to lead our team of Customer Service Representatives for our west region. In this role, you will be responsible for managing daily team performance, ensuring excepti Supervisor, Continuous Improvement, Customer Experience, Customer Service, Performance, Operations Learn More

**Job Description:**We are seeking a highly skilled Customer Service Representative to join our Contact Center team in Olathe, Kansas. As a key member of our team, you will be responsible for providing exceptional support to residential and commercial customers, accurately processing service and installation tickets, and collaborating with internal teams to...

Job OverviewWe are seeking a highly skilled Contact Center Operations Support Analyst to join our team in Olathe, KS.This role is responsible for optimizing the Company's Contact Center operations by leveraging expertise in Workforce Management, Reporting and Analytics, and Knowledge Management.Forecast & Schedule: Manage labor resources to ensure seamless...

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial Support, Customer Experience, Customer Service, Retail

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial Support, Customer Experience, Customer Service, Retail

About UsDH Pace Company, Inc. is a privately owned organization with over 95 years of experience in the door and door-related products industry. Our company has grown to become one of the largest distributors in the country, with 50+ US offices in 24 states and 2023 company-wide sales of $1 billion. We are committed to providing our customers with...

DH Pace Company, Inc. in Olathe, KS is aspiring to hire a Contact Center Training Specialist to join our team. This key role is responsible for designing, delivering, and overseeing training programs that enhance the performance of our customer service teams across multiple locations. Key Responsibilities: Assess the training needs of Customer Service...

DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

About the JobWe are looking for a skilled Contact Center Supervisor to lead our customer service team in Olathe, KS. The successful candidate will have a proven track record of managing teams, developing employees, and driving business results.Job Description:Manage and develop a team of customer service representatives to achieve high levels of customer...

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to...

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to...

Quality Specialist RN at Research Medical Center summary: The Quality Specialist RN at Research Medical Center is responsible for performing medical record reviews to ensure accurate provider documentation and patient severity. This role involves prospective, concurrent, and retrospective assessments, as well as providing guidance and training to...

Quality Specialist RN at Research Medical Center summary: As a Quality Specialist RN, I perform medical record reviews to ensure accurate reflection of patient severity and health acuity, primarily in Behavioral Health. My role involves providing ongoing coaching, training, and guidance to staff, while adhering to compliance and patient safety standards....

About Our CompanyDH Pace Company, Inc. has been a trusted leader in the distribution, construction, and service industries for over 95 years.We offer a comprehensive benefits package, including medical, dental, and vision options, paid time off, and 401k retirement plan with an employer match.Your ResponsibilitiesSchedule and process service tickets for...

Description IntroductionDo you have the career opportunities  you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Research Medical Center which is a part of the nation’s leading provider of healthcare services, HCA...

About the Role DH Pace Company is seeking an experienced Quality Management Lead to oversee quality monitoring, quality assurance, and customer experience initiatives across our nationwide contact centers. As a key member of our team, you will lead the development and implementation of quality programs, ensuring top-tier customer service and driving...