Contact Center Ops Support Analyst

6 hours ago

Olathe, United States DH Pace Full time
DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance performance. It requires strong analytical skills, proficiency in data analysis, proactive problem-solving, and the ability to manage multiple priorities effectively.

Are you ready to make a significant impact in our Contact Center? We're looking for a passionate Operations Support Analyst who thrives on data and collaboration

Job Duties include, but are not limited to:
  • Forecast & Schedule: Manage labor resources to keep our Contact Center running smoothly.
  • Dashboards & Reporting: Create custom dashboards to track KPIs and support data-driven decisions.
  • Knowledge Management: Keep our knowledge database up to date, ensuring our team has the info they need to shine.
  • Collaborate & Communicate: Work with various teams to align initiatives with operational needs.
  • Maintain SOPs: Develop and uphold departmental Standard Operating Procedures.
  • Change Management: Communicate upcoming initiatives or product changes to the Contact Center.
  • Other duties as assigned.
What We're Looking For:
  • Education: Bachelor's degree in business, Statistics, or a related field.
  • Experience: At least 3 years in Workforce Management or contact center operations.
  • Skills: Proficiency in WFM software, Excel, and strong communication skills.
  • Multi-tasker: Ability to juggle priorities in a fast-paced environment.
Become part of a supportive and innovative team where your insights will drive performance and operational excellence. If you're excited about optimizing processes and enhancing customer experiences, apply today

Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Benefit Summary:
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

#LI-LK1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Contact Center Ops Support Analyst

    2 months ago

    Olathe, United States DH Pace Full time

    DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

  • Hybrid Pricing Analyst

    4 weeks ago

    Olathe, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is looking for a motivated Hybrid Pricing Analyst for an opportunity in Olathe, KS.Title: Hybrid Pricing AnalystLocation: Olathe, KSShift: Monday through Friday 8:00-5:00 PM (Tuesday, Wednesday, and Thursday onsite)Job Type: HybridPayrate: $35/hr- $38.57/hrDuartion: 3 months with possible extensionThe Pricing Analyst...

  • Hybrid Pricing Analyst

    3 weeks ago

    Olathe, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is looking for a motivated Hybrid Pricing Analyst for an opportunity in Olathe, KS.Title: Hybrid Pricing AnalystLocation: Olathe, KSShift: Monday through Friday 8:00-5:00 PM (Tuesday, Wednesday, and Thursday onsite)Job Type: HybridPayrate: $35/hr- $38.57/hrDuartion: 3 months with possible extensionThe Pricing Analyst...

  • Registered Nurse RN Outpatient Prep and Recovery

    3 weeks ago

    olathe, United States Research Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse RN Outpatient Prep and Recovery you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. BenefitsResearch Medical Center, offers a...

  • Pricing Analyst

    3 weeks ago

    Olathe, United States BCForward Full time

    Job DescriptionJob DescriptionBCForward is currently looking for Pricing Analyst Lv2 in Olathe, KS 66061 Position Title: Pricing Analyst Lv2Location: Olathe, KS 66061Expected Duration: 3+ MonthsDescriptionThe Pricing Analyst will be responsible for significant value to the business through the following activities:Acts as primary contact for pricing systems...

  • Pricing Analyst

    4 weeks ago

    Olathe, United States BCForward Full time

    Job DescriptionJob DescriptionBCForward is currently looking for Pricing Analyst Lv2 in Olathe, KS 66061 Position Title: Pricing Analyst Lv2Location: Olathe, KS 66061Expected Duration: 3+ MonthsDescriptionThe Pricing Analyst will be responsible for significant value to the business through the following activities:Acts as primary contact for pricing systems...

  • Contact Representative

    2 weeks ago

    Olathe, United States Internal Revenue Service Full time

    IRS Hiring Event for Entry-Level Contact Representative Job Opportunities, December 10th-11th in Kansas City, MO Attention job seeker, the IRS would like a word with you, and that is a good thing! We are hiring and need you to keep our nation thriving. Attend our Direct Hire Hiring Event in Kansas City, MO, on Tuesday, December 10th to Wednesday, December...

  • Contact Representative

    3 weeks ago

    Olathe, United States Internal Revenue Service Full time

    IRS Hiring Event for Entry-Level Contact Representative Job Opportunities, December 10th-11th in Kansas City, MO Attention job seeker, the IRS would like a word with you, and that is a good thing! We are hiring and need you to keep our nation thriving. Attend our Direct Hire Hiring Event in Kansas City, MO, on Tuesday, December 10th to Wednesday, December...

  • Registered Nurse RN PACU

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Registered Nurse RN PACU? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsResearch Medical Center, offers a total rewards package that...

  • Registered Nurse RN

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Introduction Do you want to join an organization that invests in you as a(an) Registered Nurse RN PACU? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Research Medical Center, offers a total rewards package that supports...

  • Registered Nurse RN Outpatient Prep and Recovery

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse RN Outpatient Prep and Recovery you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsResearch Medical Center, offers a...

  • Registered Nurse RN Outpatient Prep and Recovery

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse RN Outpatient Prep and Recovery you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsResearch Medical Center, offers a...

  • Registered Nurse RN PACU

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Registered Nurse RN PACU today with Research Medical Center.BenefitsResearch Medical Center, offers a total rewards package that supports the...

  • Registered Nurse RN Outpatient Prep and Recovery

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse RN Outpatient Prep and Recovery you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsResearch Medical Center, offers a...

  • Registered Nurse RN PACU

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Registered Nurse RN PACU today with Research Medical Center.BenefitsResearch Medical Center, offers a total rewards package that supports the...

  • Registered Nurse RN Outpatient Prep and Recovery

    4 weeks ago

    Olathe, United States Research Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse RN Outpatient Prep and Recovery you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsResearch Medical Center, offers a...

  • Data Control

    5 days ago

    Olathe, United States Olathe Public Schools Full time

    Job DescriptionPOSITION TITLE: Data Control & Projects Support Analyst (DCPSA) DEPARTMENT/LOCATION: Employee Services / Education Center STATUS: Classified - Exempt, Full Time HOURS OF WORK/CALENDAR: 40+ hours a week / 242-day calendar STARTING PAY: $65,000 POSITION SUMMARY: The DCPSA will be responsible for providing advanced data analysis tasks involving...

  • Senior Credit Analyst

    3 weeks ago

    Olathe, United States Enterprise Bank & Trust Full time

    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong,...

  • Pricing Analyst

    3 weeks ago

    Olathe, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionJob SummaryThe Pricing Analyst plays a key role in driving business value through effective pricing strategies and systems management. This position involves leading the development and execution of pricing processes, conducting data analysis, and collaborating with cross-functional teams to improve profitability and value...

  • Pricing Analyst Lv2

    16 hours ago

    Olathe, United States Manpower Group Inc. Full time

    Our client, a leading company in the agriculture industry, is seeking a Pricing Analyst to join their team. As a Pricing Analyst, you will be part of the Pricing team supporting multiple product lines. The ideal candidate will have excellent analytical skills, strong collaboration skills, and the ability to work effectively within a process-honoring...