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Customer Service
4 months ago
Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections.
Job Responsibilities
* Processes credit applications from new customers and submits them to manager for determination of credit status.
* Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status.
* Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account.
* Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested.
* Monitors collection status of bad debt accounts on a monthly basis, updating as needed.
* Respond to requests for credit references customers.
* Runs a variety of standardized reports for the credit manager and other designated persons.
* Reviews the data for completeness and correctness.
* Monitors credit queues in proprietary software (Mactive) as needed.
* Reviews new/pending orders and makes approval determinations based on credit status of account
* Provides administrative assistance to the credit manager and other members of the credit department
* Posts payments received from customers, accurately and timely.
* Resolves payment problems/ discrepancies in a timely manner
* Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process.
* Answer inquires from customers and company personnel regarding payment applications.
* Return messages or inquiries for information requested in a timely basis.
* Place collection calls for specified past due accounts as directed.
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Other details
* Pay Type Hourly
Apply Now
* BHM Ops Admin-Richmond Offc, 300 E FRANKLIN ST, Richmond, Virginia, United States of America
* Mechanicsville, VA, USA
* Richmond, VA, USA
