Senior Operations Analyst

3 weeks ago

Bentonville, United States Wal-Mart Full time

What you'll do...

Position: Senior Operations Analyst

Job Location: 702 SW 8th Street, Bentonville, AR 72712

Duties: Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to be performed; instituting disaster recovery procedures; and escalating appropriately. Determines the impact of new products and tools implementation across the business and mitigates potential issues by ensuring operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches. Supports Field Support cross-functional areas of responsibility by approving change tickets for Operations; analyzing daily and weekly incident data; identifying and communicating incident trends across multiple areas of business; reviewing and documenting associate quality trends; developing operational improvement, training, and mitigation plans for cross-functional trending issues; developing and implementing training and operational roadmaps; managing area specific training implementation; and ensuring that all safeguards have been taken by the requesting team. Audits cross-functional critical systems delivery for business processes by reviewing service level contracts; interacting with support managers to set priorities to ensure business continuance and service level agreements are met; developing and implementing recommendations on how to improve service levels; identifying and implementing improvements to maintain best practices; utilizing audit data in order to identify and resolve business continuity issues; collaborating cross-functionally to determine prioritization and plans for resolution and/or improvement; developing mitigation plans to prevent future impact to business processes; and improving tools to address Walmart business needs. Monitors and manages flows and services levels by analyzing and reviewing production schedules; forecasting and identifying issues in schedules and flows; generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems are resolved. Manages changes made to existing hardware, software, and schedules by reviewing the changes; leading test plans and backout procedures; reviewing time requested and work-flow impact; analyzing changes and determining their impact on service levels; determining resolution plans and managing their implementation; reporting results to the applicable teams; and attending daily infrastructure area meetings to follow up on outstanding issues.

Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering plus 2 years of operations analyst experience or related experience OR Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering or a related field plus 4 years of operations analyst experience or related experience.

Skills required: Must have experience with: Coding in an object-oriented programming language (Python); Designing and developing schemas and tables in relational databases; Performing CRUD operations with RDBMS databases (MySQL and SQL Server); Monitoring and visualizing using BI tools (PowerBI and Grafana); Automating the operational workflow using cloud services and tools; Developing Machine Learning models to identify patterns and make predictions; Designing and developing schemas, databases and collections in NoSQL databases (MongoDB) for monitoring and debugging; Implementing and monitoring cloud based applications and services to enhance security, performance and scalability of the data; Writing and integrating unit testing through Visual Studio; Tracking and prioritizing the work or issue through project management tools (JIRA and Confluence); and Using Microsoft office tools for daily work tasks (MS Word, Excel and Outlook). Employer will accept any amount of experience with the required skills.

#LI-DNP #LI-DNI

Wal-Mart is an Equal Opportunity Employer.

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