Supervisor Patient Access
2 weeks ago
In addition the Supervisor will do the following:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department.
- Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
- Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.
- Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility.
- Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
- Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff's time and attendance for compliance.
- Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.
- Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
- Achieves individual and team performance metrics. Completes staff quality assurance reviews.
- Completes staff's annual performance evaluation providing feedback on staff member's performance and achievement of annual goals to the Regional Manager.
Qualifications
Education:
Associate's degree in healthcare or business administration required or in lieu of degree a minimum of 5 years of work experience in a physician office or hospital setting. Bachelor's Degree and HFMA Certifications preferred.
Experience:
Minimum of 2 years of patient registration experience required.
Minimum of 3 years of supervisory experience in a physician practice or hospital environment required.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
Excellent written and oral communication skills.
Requires the use of problem solving and decision-making skills in a variety of complex situations.
Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
Excellent leadership and interpersonal skills.
Strong quality assurance and critical thinking skills are necessary for this role.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
-
Supervisor Patient Access
2 weeks ago
Philadelphia, United States Jefferson Health Full timeOversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises...
-
Patient Access Coordinator
1 week ago
Philadelphia, Pennsylvania, United States Temple Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Temple Health. As a key member of our Ambulatory Care team, you will be responsible for ensuring seamless patient access to our services.Key ResponsibilitiesManage patient check-in and check-out processes, ensuring accurate and efficient registration and verification...
-
Patient Access Coordinator
2 days ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryAt Jefferson Health, we are seeking a highly skilled and customer-focused Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional service and support.Key ResponsibilitiesCustomer Service: Provide clear and...
-
Patient Access Specialist
2 months ago
Philadelphia, United States Medix Full timeWe are hiring for a Patient Access Specialist to join our team in the Philadelphia, PA area. We are seeking candidates who are professional, reliable, and match the listed qualifications below. What's in it for you? Dental, health, vision Weekly Pay Sick time Scheduling Options:M-F 8:30am-4:00pm (no weekends)Job Type: Contract with potential to be brought on...
-
Patient Access Coordinator
1 week ago
Philadelphia, Pennsylvania, United States Tenet Healthcare Full timeAbout the RoleWe are seeking a skilled Patient Access Representative to join our team at Tenet Healthcare. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our healthcare facilities.Key ResponsibilitiesRegistration and SchedulingAccurately register patients and collect demographic informationSchedule...
-
Patient Access Specialist
1 week ago
Philadelphia, Pennsylvania, United States Temple Health Full timePosition OverviewThe Patient Access Specialist plays a crucial role in the healthcare system by managing patient registration, appointment scheduling, and providing exceptional customer service along with clerical support.Key ResponsibilitiesCollect, document, and verify insurance details.Process preauthorization requests efficiently.Handle copay and account...
-
Patient Access Specialist
1 month ago
Philadelphia, United States Medix Full timeWe are hiring for a Patient Access Specialist to join our team in the Philadelphia, PA area. We are seeking candidates who are professional, reliable, and match the listed qualifications below. What's in it for you? Dental, health, vision Weekly Pay Sick time Scheduling Options: M-F 8:30am-4:00pm (no weekends) Job Type: Contract with potential to be...
-
Patient Access Coordinator
1 week ago
Philadelphia, Pennsylvania, United States Temple Health Full timePosition OverviewThe Patient Access Coordinator plays a crucial role in the healthcare system by managing patient registration, appointment scheduling, and providing exceptional customer service alongside clerical support.Key ResponsibilitiesAccurately accepting, documenting, and verifying insurance details.Processing preauthorization requests...
-
Patient Access Representative
24 hours ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Access Coordinator
2 days ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryAs a Patient Access Representative at Jefferson Health, you will play a vital role in ensuring a positive and efficient experience for our patients. This position requires excellent communication and interpersonal skills, as you will be the first point of contact for patients and visitors.Key ResponsibilitiesCustomer Service: Provide exceptional...
-
Patient Access Specialist
1 week ago
Philadelphia, Pennsylvania, United States Temple Health Full timePosition OverviewThe Patient Access Specialist is tasked with managing patient registration, appointment scheduling, customer service, and administrative support. This role is vital in ensuring a seamless experience for patients and their families.Key ResponsibilitiesCollect, document, and verify insurance details.Process preauthorization requests...
-
Patient Access Representative
3 days ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Access Representative
1 week ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Access Representative
4 days ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
-
Patient Access Representative
1 week ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
-
Patient Access Specialist, Philadelphia
5 days ago
Philadelphia, Pennsylvania, United States Insmed Incorporated Full timeAbout the RoleWe are seeking a highly skilled Patient Access Specialist to join our team at Insmed Incorporated. As a Patient Access Specialist, you will play a critical role in ensuring that patients have access to our life-changing treatments.Key ResponsibilitiesEstablish and maintain collaborative relationships with Patient Support Services, Field Sales,...
-
Patient Access Specialist
5 days ago
Philadelphia, Pennsylvania, United States Acadia Healthcare Full timeJob SummaryWe are seeking a highly skilled and compassionate Admissions - Behavioral Health Associate 1 Part time to join our team at Acadia Healthcare. As a key member of our admissions team, you will play a critical role in ensuring a smooth and efficient intake process for our patients.Key ResponsibilitiesFacilitate Intake and Admission ProcessCoordinate...
-
Patient Access Representative
2 weeks ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Access Representative
2 weeks ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
-
Patient Access Representative
3 months ago
Philadelphia, United States Temple Health Full timeJob Description Description Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, patient check-in/check-out, registration related activities, insurance verification, referral determinations, active account verification, patient demographic entry and verification, scheduling of: new...