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Front Desk Agent

4 months ago

Lexington, United States Greer Companies Full time
NorthStar Hospitality is looking for a Front Desk Associate / Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation for our Hampton Inn Lexington Medical Center location.

What NorthStar Hospitality offers:

  • Employee Discounts
  • Medical, Dental, Vision, and Life benefits
  • Paid Time Off
  • 401k + Employer match
  • Opportunity for Career growth

Front Desk Responsibilities Include:

  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Managing and updating all official documentation pertaining to the role
  • Answering calls and queries related to potential booking

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.