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Client Communications Representative

4 months ago

Santa Ana, United States Diamond Executives Full time

Diamond Executives is focused on helping those in our local community through outreach and education about their communication technology options. As a business development firm, we have assisted our clients in expanding their mission to provide the best wireless phone, internet, and technology device services to those who qualify.

Our next Communications Representative will be working with our client to engage with and offer solutions to our neighbors in the regional communities. 

Position Responsibilities:

  • Boost sales interactions by directly communicating client offerings and benefits to select community members in the local region
  • Utilize knowledge of client discounts and benefits to determine qualifications and identify potential consumers for the programs
  • Adequately explain wireless phone options, internet capabilities, qualified discounts, and bundling options with customers 
  • Assist qualified candidates in the application process by communicating with client representatives and utilizing client-provided devices 
  • Genuinely care about those in the community whom we are connecting with these services and provide the best customer service possible 
  • Develop a strong understanding of client procedures and opportunities through entry-level training and working with other members of the customer service and sales teams
  • Discuss within teams regarding local experience and how we can adjust marketing tactics to service our consumers and clients better
 

Qualifications of the Position:

  • Have an authentic mindset toward helping others, especially in the communications or technology realm
  • Be able to communicate professionally and effectively with customers, clients, and coworkers alike
  • High school diploma or GED required
  • Associate's or Bachelor's degree preferred but not required
  • 1-2 years of previous knowledge of customer service, sales, marketing, retail, or business preferred but not required
  • Solid time management skills to ensure proper completion of daily tasks and weekly client expectations
 

We are looking for a candidate with a vision and determination to join our team and make change for the better


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