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Food and Beverage Director

4 months ago

Wilmington, United States Troon Golf, L.L.C. Full time

We're hiring a Food and Beverage Director

At Troon, we believe our Associates are our greatest strength and competitive advantage. Whether you're just kickstarting your career or have a long-standing passion for hospitality and customer service, there's an exciting new opportunity for you at Ed Oliver. Engage with guests from all over, providing a first-class experience and dedicated service they will carry with them long after they've left our premises.

$54,000 + sales commission on F&B sales

Responsibilities

* Daily management of Front of House F&B Department
* Assist General Manager with banquet and event sales
* Inspects and assists with banquet set-up and breakdown of tables, decorations, equipment, serving areas, and related activities in an accurate and timely manner
* Ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event
* Hires, supervises and develops bartender, beverage cart driver, host/hostess, snack bar attendant and other employees in the Front of the House F&B department
* Conduct training and refresher classes for all Front of House F&B personnel in the correct procedures
* Daily oversight of Front of House F&B accounting procedures
* Forecasting and budgets pertaining to F&B operation
* Maintaining cost controls and conducting a monthly inventory
* Implement and maintain F&B sales/marketing programs
* Develop and implement marketing program to increase banquet business
* Alcohol and beverage ordering - follow PO buying process
* Quality assurance, guest service and training of all employees
* Uphold Troon Food and Beverage policies
* Institute and implement all Troon Human Resources guidelines
* Coordination between all departments
* Develop and implement creative strategies to increase revenues
* Plan and coordinate special events and functions
* Responsible for overall guest satisfaction
* Ensure all employees are conducting themselves in a professional manner
* Perform daily walk-through to ensure full compliance with the Department of Health regulations
* Complies with applicable health, alcoholic beverage, fire and other local/state laws
* Closing procedures and appropriate cash handling practices

Education and Experience Requirements

* College degree preferred
* Must have related experience in F&B; club environment preferred
* Knowledge of pertinent health regulations and liquor laws
* Must have food and beverage/a la carte and banquet experience
* Must have proven management experience
* Must be highly organized, efficient and detail-oriented
* Must have exceptional interpersonal and communication skills
* Must have strong customer/guest orientation
* Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint

Working Conditions

* While performing the duties of this job, the employee is regularly required to reach with hands and arms.
* The employee is often required to stand, walk, and use hands to finger, handle, feel or operate objects, tools or controls
* They will occasionally be required to balance, stoop, twist upper body, kneel, and climb
* The employee must be able to lift and/or move up to 50lbs occasionally
* Specific vision abilities include close, distance, color, and peripheral vision, and depth perception
* Moderate exposure to extreme cold, heat, working outdoors, chemicals, pesticides, gasoline, vibration, pollen, dust, mechanical hazards and electrical hazards
* Noise level is typically moderate to loud
* Work extended hours during golf and holiday season
* Work weekends and holidays