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Client Operations Support Rep IV

4 months ago

Omaha, United States ASK Staffing Full time
  • Job Position Details
    Contingent Type Default Buyer Reference Job Code Client Operations Support Rep IV (40000138) Legal Entity Orig Fiserv Site Omaha - 7305 Pacific St (1131) Location Omaha - 7305 Pacific St (1131)
    Work Location:

    7305 Pacific Street
    Omaha
    Nebraska
    USA
    68114
    Business Unit Orig Fiserv Category Professional Labor Type Business Professional Positions Requested 1 Respond by Date 09/11/2023 Travel Time 0.000 % Time Sheet Type Standard Time Sheet Frequency Weekly Hours per Day 8 Hours per Week 40 Total Hours 1,280.00 Estimated Additional Spend 0.000 % Estimated Expenses 0.000 % Flat Adjustments 0.00
    Description:

    Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Follows up with clients to ensure that they are satisfied with the company product or service

    What does a great Client Service Analyst II do?

    In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. You will work directly with customers and have an opportunity to troubleshoot software application issues products. You will have frequent contact with external customers, vendors, and internal team members. You will support a moderate call volume and will have an opportunity to ensure a customer experience and technical support success.

    Basic Qualifications for Consideration:
    Answer incoming client inquiries, primarily phone calls At least 85% of time on average.
    Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
    Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
    Effectively organize and present information to Subject Matter Experts.
    Utilize the tools and systems provided to complete assigned responsibilities.
    Attain an advanced knowledge of all products within a designated domain.
    Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
    The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

    Preferred Skills, Experience, and Education:
    High School Diploma AND
    Min of 2 years of equivalent combination of education and experience
    Knowledge, Skills & Abilities (L1)
    Client Focus: Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-oriented approach to handing client calls/cases.
    Communication Skills: Proficient written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.
    Result Orientation: Ability to organize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
    Leadership: Ability to influence clients effectively while troubleshooting.
    Industry Knowledge: Basic understanding of the banking/financial services industry.
    Technical Knowledge: Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.

    Account Manager

    Nicholas Johnson

    Alternate Job Title

    Client Service Analyst II

    Contract Type

    Contract

    Work Onsite

    Onsite