Administrative Support Specialist I
1 week ago
Req ID:
req18282
Position Title:
Administrative Support Specialist I - Senior Administrative Support Specialist
Position Type:
Staff Full-Time
Position Number:
AS9608
OSU Campus:
Stillwater
Department:
Undergraduate Admissions
Location Address:
219 Student Union
Stillwater, Oklahoma, 74078
United States
Hiring Supervisor:
Customer Service Coordinator
Hiring Range
(Contingent upon available funding):
11.50 - 17.00, Hourly
Work Schedule:
8:00 AM to 5:00 PM Some nights and weekends
Faculty Appt Period:
Job Summary:
This position is responsible for maintaining high-quality front-line customer service for prospective students and their families, faculty, staff, and other guests who visit or contact the Office of Undergraduate Admissions. Demonstrate initiative to ensure customers are always served quickly and accurately. Ensure exceptional customer service is provided to walk-in traffic, email inquiries, and in-bound phone calls. Provide accurate information and interpretive advice regarding policies/procedures for admission, new student orientation, residential life, and scholarships/financial aid. Keep up-to-date with general information about OSU and operational details (tours, events, document processing) of the Office of Undergraduate Admissions.
Maintain front office training resources. Interpret information from the University's client relationship management system CRM (Slate) and effectively communicate, track, and maintain prospective student admission status information. Ability to utilize software and web-based applications to understand where students are at in the application process then communicate it effectively. Acts as a liaison between Admissions Office and other prospective student offices in the enrollment management division as well as the academic colleges in the scheduling of prospective tour appointments. Assist in researching information requests and topics for the department. Requires an excellent customer service attitude and an ability to work and participate in a team environment. Maintain confidentiality and sensitivity in handling student information. Provide assistance with daily tour communications.
Ability to lift 45 lbs.
Monday - Friday, 40 hours per week; will be required to work some Saturdays as needed to support recruitment programs.
Special Instructions to Applicants
For full consideration, please add cover letter, resume and three professional references with contact information to the application.
Education & Experience
Position Qualifications:
Required Qualifications:
High School/GED
One year of office/clerical experience with a background in customer service. Post-secondary education may substitute for years of required experience.
Experience with Microsoft Office products, including Outlook, Word, and Excel required. Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries. Must have the ability to
organize workload effectively to meet deadlines, have an attention to detail, and work well under pressure. A high level of professionalism required.
Job requires a high level of internal and external public contact serving as a liaison between the Admissions Office, various academic units and other organizations within the University. Promote and represent the University as the initial point of contact with prospective students, their families and high school counselors. Provide exceptional customer service to the public and accuracy in disseminating information is required. Interpret information from the University's client relationship management system CRM (Slate) to effectively communicate and track prospective student admission status information. Work effectively within a team environment while also having ability to independently complete projects and duties. Demonstrate professionalism, a high level of organization, and sensitivity in safeguarding confidential information. Consistently maintain professional organized work space of front office. Must possess excellent interpersonal skills and strong written and verbal communication skills are necessary.
Preferred Qualifications:
Bachelor's Degree
Three years of office/clerical experience with an extensive background in customer service. Post-secondary education may substitute for years of required experience.
Experience with Microsoft Office products, mainframe systems and CRM (Slate). Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries. Must have the ability to organize workload effectively to meet deadlines, have an attention to detail, and work well under pressure. A high level of professionalism required.
Knowledge of Slate CRM; Knowledge of Microsoft Products; database programs; telephone courtesy; use of copier and scanner.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.
-
Administrative Support Specialist I-Sr
6 days ago
Stillwater, United States Oklahoma State University Full timePosition Details Req ID: req18807 Position Title: Administrative Support Specialist I-Sr Position Type: Staff Full-Time Position Number: AS9335 OSU Campus: Stillwater Department: Human Resources Location Address: 201 General Academic Building Stillwater, OK, 74078 Hiring Supervisor: Coral White, Executive Administrative Associate Hiring...
-
Stillwater, United States Oklahoma State University Full timePosition Details Req ID: req18514 Position Title: Administrative Support Specialist I- Senior Administrative Support Specialist Position Type: Staff Full-Time Position Number: 633314 OSU Campus: Stillwater Department: Mathematics Location Address: Stillwater, Oklahoma, 74078 United States Hiring Supervisor: Angela McFarlin Hiring...
-
Stillwater, United States Oklahoma State University Full timePosition DetailsReq ID:req18514Position Title:Administrative Support Specialist I- Senior Administrative Support SpecialistPosition Type:Staff Full-TimePosition Number:633314OSU Campus:StillwaterDepartment:MathematicsLocation Address:Stillwater, Oklahoma, 74078United States Hiring Supervisor:Angela McFarlinHiring Range: (Contingent upon available...
-
Administrative Support Specialist
6 days ago
Stillwater, Oklahoma, United States Oklahoma State University Full timeJob TitleAdministrative Support Specialist - Office Assistant I
-
Administrative Support Specialist I
7 days ago
Stillwater, United States Oklahoma State University Full timeThis position is responsible for maintaining high-quality front-line customer service for prospective students and their families, faculty, staff, and other guests who visit or contact the Office of Undergraduate Admissions. Demonstrate initiative to Support Specialist, Administrative, Support, Specialist, Senior, Customer Service, Technology
-
Administrative Support Specialist I
1 week ago
Stillwater, United States Oklahoma State University Full timeWe are seeking a dedicated and efficient Office Assistant to support our Emergency Medical Services (EMS) program. The successful candidate will handle a variety of administrative tasks and provide excellent customer service. This role is ideal for s Support Specialist, Administrative, Support, Customer Service, Specialist, Office Assistant, Business...
-
Administrative Support Specialist I-Sr
6 days ago
Stillwater, United States Oklahoma State University Full timeThis position reports directly to the Executive Administrative Associate. Incumbent will be responsible for general office duties, including greeting and assisting visitors coming into the department; answering incoming calls; determining nature of b Support Specialist, Administrative, Support, Specialist, Customer Service, Microsoft, Business Services
-
Administrative Support Specialist I
1 week ago
Stillwater, United States Oklahoma State University Full timePosition Details Req ID: req18041 Position Title: Administrative Support Specialist I - Sr Position Type: Staff Full-Time Position Number: AS6974 OSU Campus: Stillwater Department: Fire Service Training Location Address: 1723 W Tyler Stillwater, Oklahoma, 74078 United States Hiring Supervisor: Jeremiah Snell Hiring Range (Contingent upon...
-
Administrative Support Specialist I
1 week ago
Stillwater, United States Oklahoma State University Full timePosition Details Req ID: req18282 Position Title: Administrative Support Specialist I - Senior Administrative Support Specialist Position Type: Staff Full-Time Position Number: AS9608 OSU Campus: Stillwater Department: Undergraduate Admissions Location Address: 219 Student Union Stillwater, Oklahoma, 74078 United States Hiring...
-
Administrative Support Specialist I
1 week ago
Stillwater, United States Oklahoma State University Full timePosition DetailsReq ID:req18041Position Title:Administrative Support Specialist I - SrPosition Type:Staff Full-TimePosition Number:AS6974OSU Campus:StillwaterDepartment:Fire Service TrainingLocation Address:1723 W TylerStillwater, Oklahoma, 74078United States Hiring Supervisor:Jeremiah SnellHiring Range (Contingent upon available funding):13.50 - 20.00,...
-
Administrative Support Specialist I-Senior
1 week ago
Stillwater, United States Oklahoma State University Full timePosition DetailsReq ID:req18762Position Title:Administrative Support Specialist I-SeniorPosition Type:Staff Part-TimePosition Number:AS7194OSU Campus:StillwaterDepartment:OAIRE OK Aerospace InstituteLocation Address:619 S. Main St., Stillwater, OK 74074 USAHiring Supervisor:Natalie NolesHiring Range: (Contingent upon available funding):13.50 - 20.00, Hourly...
-
Senior Administrative Support Specialist
6 days ago
Stillwater, United States Oklahoma State University Full timeAbout Us: The Department of Agricultural Education, Communications and Leadership is dedicated to developing students into well-rounded agricultural professionals, educators, communicators and leaders. Our faculty and staff work closely with students Support Specialist, Administrative, Support, Specialist, Senior, Technology
-
Senior Administrative Support Specialist
1 week ago
Stillwater, United States Oklahoma State University Full timeAbout Us: The Commission on County Government Personnel Education and Training oversees the County Training Program (CTP) under the direction of the Agricultural Economics department and through the Cooperative Extension Service at Oklahoma State Uni Support Specialist, Administrative, Support, Specialist, Senior, Training, Technology
-
Administrative Support Specialist I
5 months ago
Stillwater, United States Oklahoma State University Full timeWe are seeking a dedicated and efficient Office Assistant to support our Emergency Medical Services (EMS) program. The successful candidate will handle a variety of administrative tasks and provide excellent customer service. This role is ideal for someone who is detail-oriented, organized, and eager to contribute to a vital public service.Key...
-
Child Support Specialist I/II
2 days ago
Stillwater, United States Oklahoma Human Services Full timeJob DescriptionJob DescriptionThis position is located in Stillwater, Enid, or Guthrie Oklahoma.Child Support Specialist I/II Annual SalaryLevel I H30A - $36,811.95+ Full State Employee BenefitsLevel II H30B - $39,571.76 + Full State Employee BenefitsJob-related is occasional. Must possess a valid driver's license and maintain required car...
-
Administrative Support Assistant I
1 week ago
Stillwater, United States Oklahoma State University Full timePosition Details Req ID: req18481 Position Title: Administrative Support Assistant I - Senior Administrative Support Assistant Position Type: Staff Full-Time Position Number: AS9119, AS7855 OSU Campus: Stillwater Department: Police Department Location Address: OSU Police Department, 104 USDA Building Stillwater, Oklahoma, 74078 United...
-
Administrative Support Assistant I
1 week ago
Stillwater, United States Oklahoma State University Full timePosition DetailsReq ID:req18481Position Title:Administrative Support Assistant I - Senior Administrative Support AssistantPosition Type:Staff Full-TimePosition Number:AS9119, AS7855OSU Campus:StillwaterDepartment:Police DepartmentLocation Address:OSU Police Department, 104 USDA BuildingStillwater, Oklahoma, 74078United States Hiring Supervisor:W. Anthony...
-
Administrative Assistant Senior
6 days ago
Stillwater, Oklahoma, United States Oklahoma State University Full timeJob Title: Administrative Support Specialist I-Sr at Oklahoma State UniversityOur team is looking for an experienced Administrative Support Specialist I-Sr to join our staff. This is a challenging role that requires strong organizational skills, attention to detail, and excellent communication abilities.About the Role:This position reports directly to the...
-
Stillwater, Oklahoma, United States Keplr Vision Full timeKeplr Vision is a reputable healthcare organization seeking a skilled RCM Specialist I to provide exceptional client service and support in our Business Office. The ideal candidate will possess excellent administrative skills, attention to detail, and the ability to multitask effectively.About UsAt Keplr Vision, we prioritize delivering high-quality patient...
-
Administrative Support Specialist II-Lead
6 days ago
Stillwater, Oklahoma, United States Oklahoma State University Full timeOklahoma State University seeks an experienced Administrative Support Specialist II-Lead to join our team in Stillwater, OK. This role will serve as a key member of the Oklahoma Aerospace Institute for Research and Education, providing administrative support to faculty, staff, and students.Responsibilities include:Providing quality customer service to...
