Customer Service Representative

3 weeks ago

Queensbury, United States Nesco Resource, LLC Full time

Job Title: Payment Processing Specialist/Customer Service Representative
This is an in-person position. No remote candidates will be accepted.
Position Overview:
We are seeking a detail-oriented and dedicated Payment Processing Specialist to join our team. In this role, you will be responsible for efficiently processing customer payments and ensuring document compliance within a fast-paced environment focused on delivering exceptional customer service. Proficiency in Microsoft Excel is essential for this position.
Key Responsibilities:

  • Process customer payments accurately and in a timely manner with regards to customer specific requirements.
  • Ensure compliance with document requirements for contractors.
  • Collaborate effectively with team members to maintain efficient workflow.
  • Utilize Microsoft Excel for data analysis and reporting purposes.
  • Communicate professionally and effectively via Microsoft Teams/Outlook.
  • Maintain a very-high level of attention to detail in all tasks.
  • Have a strong ability to perform customer service in an environment that gets a lot of phone calls.
Qualifications:
  • High proficiency in Microsoft Excel is required. A test may be requested.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with keen attention to detail.
  • Ability to thrive in a team-oriented work environment.
  • Prior experience in customer service is preferred.
Schedule:
  • Full-time position, Monday through Friday.
  • Option for two days with extended hours, with pay differential.

Salary:
  • Compensation ranges from $16 to $18 per hour, commensurate with experience.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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