Current jobs related to Front Desk Agent - Normal - Aimbridge Hospitality

  • Front Desk Agent

    1 week ago

    Normal, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a positive and upbeat personality, with a strong focus on delivering outstanding customer service.ResponsibilitiesRegister guests and handle check-ins and...

  • Part-Time Front Desk Agent, Weekend Availability

    1 day ago

    Normal, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton Bloomington-Normal [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Representative

    1 week ago

    Normal, Illinois, United States Courtyard Bloomington Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Bloomington Normal hotel. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Service: Greet and...

  • Front Desk Agent

    2 months ago

    Normal, United States Courtyard Bloomington Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Representative

    1 week ago

    Normal, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a...

  • Front Desk Representative

    2 weeks ago

    Normal, Illinois, United States Courtyard Bloomington Full time

    Job Summary:As a Front Desk Agent at Courtyard Bloomington, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a...

  • Front Desk Associate

    1 month ago

    Normal, United States Atrium Hospitality Full time

    Hotel: Normal Marriott. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a c Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Supervisor

    1 week ago

    Normal, United States Atrium Hospitality Full time

    Hotel: Normal Marriott. Front Desk Supervisor. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Associate

    3 days ago

    Normal, Illinois, United States Normal Marriott Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Normal Marriott. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out, ensuring...

  • Front Desk Student

    2 months ago

    Normal, United States Illinois State University Full time

    Front Desk Student - Purchasing Job no: 519052 Work type: On Campus Location: Normal, Illinois Title: Front Desk Student - Purchasing Employee Classification: Student Help Regular Division Name: Finance and Planning Department: Comptroller's Office Job Summary This position primarily provides front desk support for the ISU...

  • Front Desk Representative

    4 weeks ago

    Normal, Illinois, United States Courtyard Bloomington Full time

    Job Summary:As a Front Desk Representative at Courtyard Bloomington, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register...

  • Front Desk Student

    4 weeks ago

    Normal, Illinois, United States Illinois State University Full time

    Job SummaryThis position provides front desk support for the university's purchasing office, offering a range of administrative tasks, including mail distribution, filing and retrieving records, and assisting in maintaining records inventory.Key ResponsibilitiesProvide exceptional customer service and support to students, faculty, and staffPerform a variety...

  • Guest Services Representative

    4 weeks ago

    Normal, Illinois, United States Aimbridge Hospitality Full time

    Position Overview: We are seeking a dedicated and professional individual to serve as a Front Desk Agent, ensuring a welcoming atmosphere for all guests.Key Responsibilities:Provide exceptional customer service to enhance guest satisfaction.Manage check-in and check-out processes efficiently.Address guest inquiries and resolve issues promptly.Maintain...

  • Guest Services Supervisor

    1 month ago

    Normal, Illinois, United States Atrium Hospitality Full time

    Company: Atrium Hospitality. Position: Front Office Manager. Employment Type: Full-time.About Us: At Atrium Hospitality, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We are seeking a dedicated Front Office Manager to lead our front desk team and ensure a seamless guest experience.Key...

  • Retail Sales Associate

    6 days ago

    Normal, Illinois, United States Menards Full time

    Join Menards as a Front End Team MemberWe are seeking a motivated and customer-focused individual to join our Front End Team as a Cashier and Customer Service Specialist. As a member of our team, you will play a key role in providing a fun, fast, and friendly customer experience at the register and service desk.Key Responsibilities:Cashier: Process customer...

  • Administrative Coordinator

    3 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    Job SummaryLifelong Access, a leading provider of pediatric therapy services, is seeking a highly organized and customer-focused Administrative Assistant to join our team. As the first point of contact for clients, families, and visitors, this role is essential in ensuring a welcoming and organized environment, providing administrative support, and...

  • Licensed Massage Therapist

    4 months ago

    Normal, United States Massage Envy Full time $60,000 - $75,000

    Where Better Careers Begin!Massage Envy Bloomington NormalAre you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At the Massage Envy Bloomington Normal...

  • Administrative Assistant

    3 weeks ago

    Normal, United States Lifelong Access Full time

    Lifelong Access's mission is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime including residential, vocational development, employment, high school transition,...

  • Administrative Support Specialist

    2 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    Administrative Assistant OpportunityLifelong Access is a leading provider of pediatric therapy services in McLean County, dedicated to connecting families and individuals with developmental disabilities to their community. We are seeking an experienced Administrative Assistant to join our team and provide exceptional support to our clients, families, and...

  • Guest Services Representative

    4 weeks ago

    Normal, Illinois, United States Aimbridge Hospitality Full time

    Position Overview: We are seeking a dedicated individual to manage front desk operations and provide exceptional service to our guests.Key Responsibilities:Welcome and assist guests during check-in and check-out processes.Handle guest inquiries and resolve issues promptly and professionally.Maintain accurate records of guest information and...

Front Desk Agent

4 months ago

Normal, United States Aimbridge Hospitality Full time

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

  •  
  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


     

 

The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay. Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf. Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.


As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan