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KYC Due Diligence Manager

4 months ago

Conway, United States Home Bancshares, Inc. Full time

GENERAL DESCRIPTION OF POSITION

The KYC Due Diligence Manager is responsible for supervising the day-to-day operation of the Customer Due Diligence Team. This position maintains authority over the identification and initial risk scoring of both new and existing customers of the bank with oversight of the bank back-office support staff assisting front lines in areas of CIP, CDD, and other KYC customer risk considerations. The manager continuously tracks performance and risk indicators to enhance the CDD program and reports related metrics to senior management. This position partners with the AML Policy & Governance Unit in developing solutions to update the CDD program to achieve optimal effectiveness and efficiency of the process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains continuous awareness of policy updates resulting from changing regulatory requirements and updates related due diligence procedures used by the CDD staff. This duty is performed daily, about 20% of the time.

2. Serves as the primary point of contact within BSA, and with external Lines of Business, in support of due diligence requirements for identifying prohibited and/or risky customers, enterprise-wide, including the procurement of related forms and questionnaires. This duty is performed daily, about 20% of the time.

3. Develops and maintains quality control plans/work papers to evaluate adherence to operating procedures in use by CDD staff. This duty is performed as needed, about 5% of the time.

4. Coordinates with the BSA Quality Assurance Manager to ensure changes remain in alignment with current policy and risk mitigation standards. This duty is performed as needed, about 5% of the time.

5. Advises senior management with respect to Risk Assessment and Policy updates based on the status of customer due diligence projects, especially those related to customer record updates and/or collaborations with other Lines of Business. This duty is performed quarterly, about 15% of the time.

6. Functions as the escalation point for complex due diligence customer on boarding, as well as any sensitive scenarios that require handling by KYC management, as required by the Director of BSA/AML Operations. This duty is performed daily, about 20% of the time.

7. Supports the collection and organization of documentation associated with audit or examination requests and serves as an advising contact during such events. This duty is performed as needed, about 5% of the time.

8. Ensures appropriate action is taken upon recommendations/ findings issued to the CDD Team by the BSA Quality Assurance Group, internal audits, and examinations. This duty is performed as needed, about 10% of the time.

9. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.

10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.

11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 7 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Certified Anti-Money Laundering Specialist (CAMS)

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Certified Global Sanctions Specialist Certification (CGSS)

SOFTWARE SKILLS REQUIRED

Advanced: Word Processing/Typing

Intermediate: Presentation/PowerPoint, Spreadsheet

Basic: 10-Key, Accounting, Alphanumeric Data Entry, Contact Management, Database

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a moderate size group (8-15) of employees, but possibly smaller if difficult, semi-technical work, requiring considerable direction and assistance, is involved. Plans, directs and coordinates work, makes decisions, and performs personally the more difficult aspects of the same broad assignment.

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work, which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.

ADDITIONAL INFORMATION

* Three (3) years of qualifying management experience must have included supervisory oversight of a CDD/EDD/Customer AML Risk-related group within a financial institution, including workflow management, training, and regulatory reporting related to suspicious activity.
* Seven (7) years of qualifying experience and/or training must have included practical application functions within a CDD/EDD/Customer AML Risk unit of a financial institution - preferably inclusive of provision of support to front-line staff in the collection of risk-mitigating documentation; the evaluation of newly identified risky customers to establish true level of exposure risk if any; and the execution of periodic, in-depth reviews of customer risk.
* Experience working with customer risk rating models, inclusive of demographic, transactional, and behavioral scoring methodologies, is preferred.
* Bachelor's degree focus desirable for position: Criminal Justice, Banking Compliance/AML Specialized, Political Science, Mathematics or Economics.
* Certified Anti-Money Laundering Specialist (CAMS) certification is required.
* Certified Global Sanctions Specialist Certification (CGSS) certification is preferred.