Trouble Desk Operator

7 days ago


Jacksonville, United States Amentum Full time

Amentum, a global leader in critical mission support, engineering, technology, and national security solutions, is seeking a Trouble Desk Operator - Admin Support to support a contract based at Naval Submarine Base Kings Bay, GA.

RATE OF PAY: $22.01 per hour

POSITION SUMMARY

Under general supervision receives from the NAVFAC Regional Call Center all work orders. Screens and applies guidelines for work reception for work types, appropriate accounts and contractual requirements of work requested. Operates base-wide hand-held radios for communicating with personnel involved in maintenance repairs. Applicant must be able to work rotating shifts. May perform other related duties as assigned.

QUALIFICATIONS

* High school education or equivalent
* Three years clerical experience
* Ability to type and input data with a speed of no less than 40 WPM
* Must possess a valid stat driver's license.
* Must wear substantial leather shoes when accessing industrial areas
* Prior clerical, call center, or dispatcher experience
* Must be able to obtain and maintain a Secret US Government Clearance. Note: US citizenship is required to obtain a Secret Clearance. Upon hire, must continually meet eligibility requirements for access to all areas of Naval Submarine Base Kings Bay.

PHYSICAL REQUIREMENTS

* Walking: Occasional
* Standing: Occasional
* Sitting: Frequent
* Manual Dexterity: Frequent (keyboarding)
* Personal Protective Equipment will be required when accessing industrial areas.

OTHER RESPONSIBILTIES

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.



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