Front Desk Team Lead
3 weeks ago
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Aimbridge Hospitality. This is a part-time position that requires the ability to work a varied schedule, including evenings, nights, weekends, and holidays.
The successful candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. They will be responsible for greeting and registering guests, handling room reservations, and providing information about hotel services and facilities.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards;
- Handle requests for information, mail, and messages in an efficient and courteous manner;
- Answer guest inquiries about hotel service, facilities, and hours of operation;
- Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates;
- Obtain all necessary information when taking room reservations and follow rate quoting scenarios;
- Fully comprehend and operate all relevant aspects of the Front Desk computer system;
- Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
Requirements:
- High School diploma or equivalent required;
- Experience in a hotel or a related field preferred;
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests;
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers;
- Must be able to convey information and ideas clearly;
- Must be able to evaluate and select among alternative courses of action quickly and accurately;
- Must work well in stressful, high-pressure situations;
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary;
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests;
- Must be able to work with and understand financial information and data and basic arithmetic functions;
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing;
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos;
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations;
- An operational knowledge of Microsoft Office suite;
- Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays;
- Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort, etc.);
- Ability to participate in the creation of an enjoyable work environment.
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